Epic Beacon Application Analyst I

Health First Careers • Rockledge, FL

1d

About The Position

The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The analyst supports day-to-day EHR operations through configuration tasks, routine testing, and efforts to maintain user satisfaction. The Epic Applications Analyst I collaborates with senior analysts to resolve issues in a timely manner and helps create training resources.

Requirements

• Associate’s degree in Information Technology, Healthcare, Business Administration, or a relevant field; alternatively, three years of experience in healthcare, EHR systems, or IT support in lieu of education.
• One year of experience in healthcare, an Electronic Health Records system, or IT support.
• Epic accreditation in the required specialty within six months of the start date.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Basic problem-solving skills.
• Strong communication skills.
• Ability to learn new software systems quickly.
• Familiarity with clinical workflows and healthcare operations.

Nice To Haves

• Experience in a clinical or healthcare setting and with Epic or other EHR systems.
• Relevant healthcare technology certification, such as Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or another relevant certification.
• Basic understanding of Epic modules such as EpicCare or Epic Resolute.

Responsibilities

• Provide technical support to associates using the Epic EHR by responding to inquiries, troubleshooting application issues, and offering guidance on system functionality.
• Assist with basic system configuration and data entry for template updates, user settings and preferences, and application workflows under direction.
• Administer routine system and quality-assurance tests for new features, updates, and patches before implementation; report issues to senior analysts and leadership.
• Help develop user-facing training materials and resources for clinical and operational staff using the EHR.
• Provide introductory one-on-one EHR training under the supervision of senior analysts or application trainers.
• Use the service management and ticketing system to track reports, updates, and incidents accurately.
• Document and escalate unresolved, complex, or critical incidents to senior analysts and leadership, including their impact on users when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree