Epic Applications Analyst - Dragon

American Addiction Centers • Winston-Salem, NC

1d • $38 - $57 • Remote

About The Position

The Epic Applications Analyst - Dragon role is a full-time position within the Enterprise Corporate - Revenue Cycle Applications department. This role is responsible for identifying, mapping, measuring, analyzing, and improving clinical and business processes related to assigned Epic applications, with a focus on Dragon Medical One and Dragon Co-Pilot (DAX). The analyst will perform workflow analysis, document business requirements, evaluate solutions, translate user needs into specifications, and configure systems. They will also develop and execute test plans, provide training, and maintain product documentation. This position requires strong communication, analytical, and problem-resolution skills, with the ability to manage multiple requests and priorities. The role involves on-call rotation every 6th week for 7 days and requires the ability to travel for work-related purposes.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences
• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
• Experience in Epic and other Healthcare applications
• Project management experience with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
• Organizational and analytical skills.
• Strong problem and issue resolution skills
• Strong written and oral communication skills.
• Ability to work closely with health care application users, vendors, and technical professionals
• Demonstrated ability to translate user requirements into system specifications.
• Understanding of change management practices and procedures
• Demonstrated understanding of technical components and how they relate to applications
• Must have the ability to perform work related travel and therefore may be exposed to road and weather hazards.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to lift up to 40 lbs. occasionally.
• Sits the majority of the workday; also lifts, reaches, and bends throughout

Nice To Haves

• Epic certified (ie: Ambulatory)
• Epic Dragon Medical One certification
• Epic Dragon Co-Pilot (Dragon Ambient eXperience (DAX)) certification

Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s).
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
• Monitor system functionality and clinical and business processes instituting changes as needed
• Effectively explains the functioning of the assigned application(s) and related systems to the users.
• Assists users with using the full functionality of the application(s) and process flow
• Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes all appropriate change and quality control documentation using department standards
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manages multiple requests from multiple users and balances priorities.
• Schedules and manages application version upgrades for assigned applications.
• Resource for assigned application(s).
• Assist with support and troubleshooting as needed.
• Respond to user calls as necessary

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level