Epic Applications Analyst Associate

Advocate Health and Hospitals Corporation • Milwaukee, WI

8h • Remote

About The Position

This is a full-time, fully remote role for an Epic Applications Analyst Associate within the Enterprise Corporate - Revenue Cycle Applications department. The position requires working Monday through Friday during the day shift, with on-call responsibilities for holiday and weekend coverage. The role is open to candidates residing in specific states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. The company does not offer relocation, sponsorship, or visa transfers for this position. The pay range for this role is $30.70 - $46.05 per hour.

Requirements

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 1 year of experience in automated laboratory and/or business systems.
• Basic knowledge of computer operating platforms, applications software, and network software.
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.
• Demonstrated ability to translate user requirements into system specifications.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.
• Ability to prepare, import, and manipulate information in spreadsheets and databases.
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.
• Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner.
• Basic knowledge and ability in the use of project management software, tools, and methodologies.
• Knowledge, understanding and ability to follow change management processes.
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Responsibilities

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.
• Effectively explains the functioning of the assigned Epic applications and related systems to the users.
• Assists users with using the full functionality of the applications.
• Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.
• Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
• Works with users and team members to set priority for user requests and reviews and clarifies user requests.
• Assists with impact analysis.
• Documents current workflows, specifications, user manuals, procedures, and other relevant information.
• Completes all change and quality control documentation using department standards.
• Participates in testing, user training and results evaluation.
• Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
• Monitors and documents post-implementation problems and revision requests.
• Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst.
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines.
• Assists in the appropriate completion of all change and quality control documentation using department standards.
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications.
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.
• Assists with the scheduling and managing application version upgrades for assigned systems.
• Participates in the maintenance, enhancement, and interface of assigned applications.
• Troubleshoots and resolves user problems.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level