Epic Application Analyst – Cardiology & Radiology

Kootenai Health • Coeur d'Alene, ID

1d • Remote

About The Position

The Epic Application Analyst plans and executes all facets of the life cycle for Epic and third-party applications supporting Kootenai Health, its affiliates, and downstream customers. The Analyst assists with analysis, design, implementation, optimization, and support of Epic modules and third-party applications, and understands the technical capabilities, data elements, interfaces, workflows, and functional use of supported systems. The role participates in new module or application implementations and upgrades and serves as a liaison among departmental staff, Information Systems staff across facilities, and application vendors.

The position analyzes workflows and system issues, gathers and prioritizes enhancement or implementation requirements, validates data, performs small-scale testing, supports patches and upgrades, and contributes to operational governance. It also troubleshoots assigned applications, manages vendor service expectations, maintains data integrity and security, creates documentation and deployment communications, and partners with quality, operational, and business leaders on system design and optimization. Regular and predictable attendance is an essential job function. The role must be competent to meet the age-specific needs of the assigned unit.

The role is remote eligible. Working conditions include typical office equipment and the physical demands listed in the posting. After-hours on-call participation, on-call rotation, and service recovery efforts are required as needed.

Requirements

• Associate’s degree in Computer Science, Information Technology, Nursing, or a related field is preferred; equivalent education or experience is required.
• A minimum of 3–5 years of analyst experience is preferred.
• A minimum of 2 years of experience in Radiology and/or Cardiology Information Systems is preferred.
• Epic certification or accreditation in one or more assigned Epic modules is required.
• Other system application certifications needed for assigned work are required as assigned.
• Certification must be initiated as directed and completed within 3 months after completion of Epic training; employees must remain current in certification or proficiency.
• Advanced understanding of standard tools, workflow processes, procedures, and concepts used to develop and deploy application software for healthcare business, clinical, or financial systems.
• Comprehensive understanding of clinical or business principles used to evaluate information-system and healthcare regulatory needs.
• Knowledge of healthcare information systems.
• After-hours on-call participation, on-call rotation, and service recovery efforts are required as needed.
• Must be able to lift and move up to 10 pounds.
• Must be able to reach arms above or below shoulder height.
• Must be able to maintain a sitting position.

Nice To Haves

• Minimum of 2 years of experience in a hospital and/or clinic setting is preferred.
• Clinical experience is preferred for Epic analyst positions supporting inpatient nursing and ambulatory clinical Epic modules and third-party applications.

Responsibilities

• Analyze current and future workflows, data collection, report details, and technical issues associated with the Epic EHR and designated third-party applications.
• Gather requirements for system enhancements or new implementations; prepare specifications, prioritize requests, and implement approved system changes.
• Investigate standardization and process-improvement opportunities when making build decisions.
• Validate data for accuracy and alignment with business requirements.
• Design and execute small-scale application testing as required.
• Support installation and implementation of system patches, service utilities, and version upgrades as assigned.
• Participate in integrated area domain and affinity groups in support of operational governance.
• Troubleshoot, identify root causes, and document simple- to medium-complexity problems for assigned applications and systems.
• Analyze and manage systems or third-party vendors and service providers to ensure service-level agreements are met.
• Maintain data integrity and security for assigned applications and systems.
• Develop system documentation according to standards.
• Develop communications for education efforts related to deployments, upgrades, optimizations, and other system changes as assigned.
• Analyze workflows and understand policies, procedures, and constraints in the assigned core clinical or business area.
• Partner with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial, and efficiency needs.
• Participate in after-hours on-call, on-call rotation, and service recovery efforts as required.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance and meet age-specific needs of the assigned unit.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days of employment.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, plus night, weekend, and PRN shift differentials.
• Award-winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree