Epic Application Analyst - Patient Experience

University of Texas at Austin•Austin, TX

7d•Onsite

About The Position

The Epic Application Analyst - Patient Experience will serve as the subject matter expert and technical contact for their focus application areas. This position will take the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Application Analyst - Patient Experience will demonstrate full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems.

Requirements

Active Epic Certification or Accreditation (considered) in relevant Core application (Epic Ambulatory / MyChart / Hello World). Must maintain current certification for primary EHR module(s) as a condition of employment
Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3-4 years of relevant experience in healthcare IT or Epic systems.
Two years’ experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Related professional experience supporting clinical, ancillary, or business environments
Strong knowledge of clinical information systems, clinical informatics, data management and administration.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

ITIL Foundation certification.
Active Epic Certification, Accreditation, or Proficiency in related applications.
Master's degree in Information Technology, Computer Science, or a related field.
Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5-7 years of relevant experience.
Demonstrated experience as a major participant in an EHR configuration.
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.

Responsibilities

Designs, builds, configures, tests, and oversees maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care.
Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
Provides support to end-users both remotely and in-person.
Monitors, investigates, troubleshoots, and resolves incoming tickets.
Coordinates system fixes and changes with software vendors.
Coordinates the deployment of application changes with the training team and operations.
Creates test scripts, timelines, and plans for application and workflow changes.
Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
Coordinates and participates in requestor and user testing of application changes.
Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.