Epic Application Analyst III - IP Quality Analyst
About The Position
Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors. Strong Clin Doc/Orders skills, demonstrated experience with eCQM measures and how they are used/updated annually and reported out. Experience validating numerator/denominator logic. Experience supporting Medisolv requested. Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients. Manages assigned projects and meets deadlines. Conducts highly complex work unsupervised and with extensive latitude for independent judgement. Adheres to departmental policies and procedures. Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality. Coordinates, plans, and conducts analysis of client business needs. Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. Serve as a liaison between Epic modules. Serve as a professional and technical mentor to teammates. Recognized as a subject matter expert and advanced individual contributor. Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment. Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.
Requirements
- Associate's degree in computer science, information systems, healthcare, business or 2 years of experience in lieu of degree.
- Minimum of 4 years of related experience.
- Obtains and maintains a minimum of three vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path.
- Must maintain a certification/proficiency in applicable Epic module(s).
- Must be a self-initiated team player able to work under little supervision.
- Strong organizational, problem-solving, and analytical skills.
- Must be able to work both independently and in a team setting.
- Must facilitate a positive and collaborative work environment.
- Must be flexible and capable of prioritizing multiple tasks and meeting deadlines.
- Effective communication skills (oral, written, and presentation).
- Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
- Must be able to work in a matrixed environment and understand bimodal work principles.
Nice To Haves
- Strong Clin Doc/Orders skills.
- Demonstrated experience with eCQM measures and how they are used/updated annually and reported out.
- Experience validating numerator/denominator logic.
- Experience supporting Medisolv.
Responsibilities
- Performing Epic application system analysis and design including requirements, specifications, configuration, documentation, testing, and implementation.
- Providing Epic application support, troubleshooting, training, and reporting.
- Providing non-Epic application support and troubleshooting for integrated third-party applications.
- Serving as a liaison between TSG groups, clients, and vendors.
- Conducting advanced analysis of Epic application design, including planning implementations and maximizing application benefits.
- Mentoring teammates in issue resolution, tracking issues, and providing updates.
- Managing assigned projects and meeting deadlines.
- Conducting highly complex work unsupervised with extensive latitude for independent judgment.
- Adhering to departmental policies and procedures.
- Planning and conducting requirements gathering for Epic projects and requests.
- Coordinating, planning, and conducting detailed design sessions based on client/business needs and application functionality.
- Coordinating, planning, and conducting analysis of client business needs.
- Developing reference materials for supported applications and related technologies.
- Serving as a liaison between Epic modules.
- Serving as a professional and technical mentor to teammates.
- Serving as an advocate for department initiatives and processes.
- Facilitating a positive and collaborative work environment.
- Adhering to the application change management process.
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
