IS Epic App Support

Baylor Scott & White Health•Dallas, TX

3d•Onsite

About The Position

The EPIC Application Support Analyst I acts as a link between end-users, project team members, and other IS resources. They provide excellent customer service and Epic application help in the assigned Epic module.

Requirements

Ability to work well in team environments.
Demonstrated customer-oriented service excellence standards.
Ability and experience knowledge end user workflow and owning the technical components of that workflow.
Self-motivated person who can identify and resolve issues, and advance personal knowledge.
Demonstrated excellent social communication skills, among facility customers and team members.
A quick learner of software and information technology, and motivated to learn new applications.
Proficient with word processing, spreadsheet, and email software applications.
Ability to execute complex tasks through organization and details motivated approach.
Ability to present and conduct classroom training.
Bachelor's or 4 years of work experience above the minimum qualification
Less than 1 Year of Experience

Nice To Haves

Functional knowledge of the associated application preferred.

Responsibilities

Provides onsite go-live help, upgrade help, and ongoing application help and optimization.
Responds to help desk tickets and end user requests.
Identifies and resolves issues through studying business issues/requirements, studying workflows, and synthesizing key messages.
May assist with onsite end-user training for go-live preparation and ongoing application training.