App Support

Saxon Global • Birmingham, AL

2d • Onsite

About The Position

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.

Requirements

• Formal education in Computer Science or related IT field or equivalent experience.
• Excellent interpersonal skills.
• Ability to communicate effectively in both oral and written manner.
• Ability to work with other professionals such as coordinators, operating company transmission control center personnel, and management in a team-oriented and sometimes stressful environment.
• Troubleshooting application or UNIX operating systems.
• Ability to build and maintain relationships with key customers.
• Ability to work nights, weekends, and holidays as a part of rotating shift.

Nice To Haves

• Working knowledge of Windows based operating systems.
• Working knowledge of AIX or other UNIX based operating systems.
• Working knowledge of distributed computer networks.

Responsibilities

• Provides frontline computer systems and application diagnostics and support.
• Serves as the primary communications channel between the customer, support personnel, and management.
• Applies excellent customer service skills.
• Meets Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements.
• Multitasks and prioritizes tasks based on criticality and operational impact to the Bulk Power system.
• Follows and properly applies both Change Management processes and knowledge-based procedures.
• Builds and maintains relationships with key customers.
• Works nights, weekends, and holidays as part of a rotating shift.
• Utilizes critical thinking and problem-solving abilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree