Onsite Epic Ancillary Apps Manager (1070) - Department of Public Health - 167230
About The Position
The San Francisco Department of Public Health (DPH) uses Epic as its Electronic Health Record (EHR). The Epic Ancillary Apps Manager collaborates with analysts assigned to Epic teams and is responsible for defining, coordinating, implementing, maintaining, and supporting Epic applications within DPH. Applications include Epic Ambulatory, Epic Cupid (Cardiology), Epic Radiant (Radiology), and Epic Beaker (Lab). The Epic Application, Integration, and Reporting Teams design, implement, test, and support the clinical and financial aspects of DPH’s EHR, including integration and interoperability with third-party clinical and financial systems and devices. The position supports design, implementation, optimization, and ongoing operation of the Epic enterprise EHR. It provides direct guidance and supervision to Information Systems Business Analysts and works with clinicians, health workers, vendors, departments, and other internal and external customers. The role calls for an understanding of EHR use in hospital, ambulatory, revenue cycle, and population health settings. This is a permanent civil service position with a 100% onsite work arrangement. The position may perform other duties as assigned or required.
Requirements
- Current certification in an Epic software module.
- Associate degree in computer science, information systems, business administration, UX/UI design, or a closely related field, or equivalent qualifying coursework: at least 60 semester or 90 quarter credits, including at least 20 semester or 30 quarter credits in a listed or closely related field.
- Five years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management.
- Two years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
- One year of additional qualifying experience may substitute for the required degree.
- Minimum qualifications must be met by the final filing date unless otherwise noted.
Nice To Haves
- Experience with the full lifecycle of an Epic implementation and/or Epic upgrade.
- Knowledge of Lean fundamentals, including A3 thinking, Value Stream Mapping, and Kaizen events.
- Proficiency with basic word processing and presentation applications, such as Microsoft Word, Excel, and PowerPoint.
- Knowledge of flow-diagramming applications such as Visio and collaboration platforms such as SharePoint.
- Prior experience in software application support.
- Prior experience in a healthcare setting.
- Experience maintaining HL7 integrations with Rhapsody.
- Experience with Data Courier.
- Experience with data visualizations such as Power BI.
- Experience with complex healthcare and/or population health reporting.
- Knowledge of healthcare regulations and state or federal mandated reporting.
Responsibilities
- Provide direct ongoing guidance and supervision to IS Business Analysts.
- Support the design, implementation, support, and optimization of DPH’s Epic enterprise EHR.
- Gather information from departments, clinicians, health workers, vendors, and internal and external customers about system development, implementation, issues, recommendations, and best practices.
- Translate functional requirements into application build as part of a multidisciplinary team.
- Communicate orally and in writing with diverse clients and maintain good working relationships with department personnel, staff, vendors, peers, and management.
- Maintain system configuration and build parameters for application modules.
- Use logic and analysis to solve computer and application-module problems.
- Research, analyze, and develop proposed solutions for regulatory requirements.
- Prepare test plans, documentation, and training materials, and work with vendors on technical specifications and scopes of work.
- Prioritize competing service requests and optimize application modules with stakeholders.
- Manage small projects and critical timelines.
- Manage communication between applications.
- Implement and test applications and modules.
- Document work clearly and follow change-control procedures.
- Maintain and update ServiceNow, Sherlock, Orion, Nova, or other Epic build trackers or project plans.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
