Epic Analyst – EpicCare Inpatient/ASAP

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst – EpicCare Inpatient/ASAP. The Epic Analyst – EpicCare Inpatient/ASAP assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst – EpicCare Inpatient/ASAP facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues. As an Epic Analyst – EpicCare Inpatient/ASAP, you will report to the Senior Manager and will be responsible for providing oversight and leadership to Associate Epic Analysts on the team, implementing, building, and modifying the application, collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access, providing day-to-day application support and resolving application issues, serving as a support contact for application end-users, designing, developing, implementing, and maintaining the application, supporting all phases of testing and documenting workflow design, performing the analysis of information technology in clinical work processes and validating the impacts to the workflow, identifying issues and working to resolve them, providing day-to-day application support, evaluating and resolving service tickets, implementing requested application changes, and retrieving requested data in a timely manner, collaborating with trainers on application changes and new features to develop documentation and training strategies, assisting with analyzing the impact of information technology in clinical work processes, adhering to internal controls and reporting structure, participating in on-call rotations and support, attending and participating in applicable committees, maintaining regular communication with team members and participating in weekly project team meetings, and reviewing the status of projects and issues on an ongoing basis with leadership. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s degree in relevant field
Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization
Epic ClinDoc, Orders, and ASAP Certifications required
Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Proficiency in computer software (i.e. Microsoft Office)
Commitment to the University’s core values.

Nice To Haves

At least 2 years of Epic build experience preferred
Previous operational, project management, and organizational skills preferred
Familiarity with clinical workflows preferred
Understanding of emergency department workflows and integration points, especially regarding patient movement (ADT) and charging preferred
Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
Ability to lead, motivate, develop and train others.

Responsibilities

Serves as a support contact for application end‐users.
Identifies issues and works to resolve them.
Designs, develops, implements, and maintains the application.
Supports all phases of testing and document workflow design.
Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
Collaborates with trainers on application changes and new features to develop documentation and training strategies.
Assists with analyzing the impact of information technology in clinical work processes.
Participates in on-call rotations and support.
Attends and participates in applicable committees.
Maintains regular communication with team members and participates in weekly project team meetings.
Reviews the status of projects and issues on an ongoing basis with leadership.
Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Providing oversight and leadership to Associate Epic Analysts on the team.
Implementing, building, and modifying the application.
Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
Serve as a support contact for application end‐users.
Design, develop, implement, and maintain the application.
Support all phases of testing and document workflow design.
Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow.
Identify issues and work to resolve them.
Evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner.
Assist with analyzing the impact of information technology in clinical work processes.
Adhere to internal controls and reporting structure.
Participate in on-call rotations and support.
Attend and participate in applicable committees.
Maintain regular communication with team members and participate in weekly project team meetings.
Review the status of projects and issues on an ongoing basis with leadership.
Become knowledgeable about UHealth’s policies, procedures, and business operations.