Epic Analyst – EpicCare Inpatient/ASAP

University of Miami•Miami, FL

2d•Onsite

About The Position

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst – EpicCare Inpatient/ASAP. The Epic Analyst – EpicCare Inpatient/ASAP assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst – EpicCare Inpatient/ASAP facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues. As an Epic Analyst – EpicCare Inpatient/ASAP, you will report to the Senior Manager and will be responsible for: Providing oversight and leadership to Associate Epic Analysts on the team Implementing, building, and modifying the application Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access Providing day-to-day application support and resolving application issues Serve as a support contact for application end‐users Design, develop, implement, and maintain the application Support all phases of testing and document workflow design Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow Identify issues and work to resolve them Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner Collaborate with trainers on application changes and new features to develop documentation and training strategies Assist with analyzing the impact of information technology in clinical work processes Adhere to internal controls and reporting structure Participate in on-call rotations and support Attend and participate in applicable committees Maintain regular communication with team members and participate in weekly project team meetings Review the status of projects and issues on an ongoing basis with leadership Become knowledgeable about UHealth’s policies, procedures, and business operations This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s degree in relevant field
Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization
Epic ClinDoc, Orders, and ASAP Certifications required
Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to lead, motivate, develop and train others.
Proficiency in computer software (i.e. Microsoft Office)
Commitment to the University’s core values.

Nice To Haves

At least 2 years of Epic build experience preferred
Previous operational, project management, and organizational skills preferred
Familiarity with clinical workflows preferred
Understanding of clinical workflows preferred
Understanding of emergency department workflows and integration points, especially regarding patient movement (ADT) and charging preferred

Responsibilities

Serves as a support contact for application end‐users. Identifies issues and works to resolve them.
Designs, develops, implements, and maintains the application.
Supports all phases of testing and document workflow design.
Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
Collaborates with trainers on application changes and new features to develop documentation and training strategies.
Assists with analyzing the impact of information technology in clinical work processes.
Participates in on-call rotations and support.
Attends and participates in applicable committees.
Maintains regular communication with team members and participates in weekly project team meetings.
Reviews the status of projects and issues on an ongoing basis with leadership.
Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Providing oversight and leadership to Associate Epic Analysts on the team
Implementing, building, and modifying the application
Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
Providing day-to-day application support and resolving application issues
Serve as a support contact for application end‐users
Design, develop, implement, and maintain the application
Support all phases of testing and document workflow design
Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow
Identify issues and work to resolve them
Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner
Collaborate with trainers on application changes and new features to develop documentation and training strategies
Assist with analyzing the impact of information technology in clinical work processes
Adhere to internal controls and reporting structure
Participate in on-call rotations and support
Attend and participate in applicable committees
Maintain regular communication with team members and participate in weekly project team meetings
Review the status of projects and issues on an ongoing basis with leadership
Become knowledgeable about UHealth’s policies, procedures, and business operations