Cadence & Hello World Epic Analyst

Methodist Health System•Dallas, TX

5d•Onsite

About The Position

In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Epic Analyst supports many users and departments within the healthcare system. The Cadence & Hello World Epic Analyst supports the functionality of Cadence modules for Methodist outpatient community offices. This position requires knowledge of Epic Cadence/Hello World application build and maintenance of the system. Working collaboratively with users of the Clinical Information System, will be responsible for coordinating aspects of support, maintenance, and evaluation of the Clinical Information Systems. Serves as a resource person for the daily operational issues of the hospital’s clinical systems. Interacts with users sharing knowledge and skills.

Requirements

1-4 years of healthcare IT experience is required.
Functional knowledge of EHR software
Proficiency in MS Office applications
Demonstrated customer service skills
Ability to effectively work cross-functionally with other application teams
Ability to communicate clearly
Epic Cadence and Referrals Certification is required
Hello World badge is required
Ability to communicate effectively, orally, and in writing with various levels of staff
Ability to work as a team player
Ability to work independently
Effective organizational and time management skills.
Work closely with public; ability to retain composure, interact with tact
Work Experience: 1+ years as an Epic analyst
Works with confidential patient information
Demonstrates ability to manage many jobs at one time, balancing resources, priorities, deadlines and time.
The work is highly technical, and the incumbent is often required to work independently.
Demonstrates ability to personally complete all aspects of a project.
Understands and is able to articulate user needs, problems, and determines feasibility of solutions.
Uses clinical knowledge to assist in supporting clinical applications.
May be called upon as a technical resource for other project teams.
Communicates with project leaders, other analysts, clinical leadership and users to develop system requirements.
Develops design specifications, implementation of new functionality and/or features in the software including, but not limited to reports, database dictionaries, or scripts.
Prior experience in healthcare environment
Demonstrated ability to function well under pressure

Nice To Haves

Bachelor's degree in Information Systems or related field is preferred.
Epic certification and one or more years working with Ambulatory is strongly preferred.
Previous experience in healthcare is preferred
Familiarity with medical codes and terminology is very helpful.
one or more years working with Cadence application is strongly preferred
Bachelor's degree in computer science, Information Systems, or related specialty, and/or equivalent experience.

Responsibilities

Plan, design, test, implement, support, and maintain functionality related to Cadence and Referrals applications
Plan, design, test, implement, support, and maintain functionality related to Ambulatory
Create, test, and document new build, workflows, changes, etc.
Assist other application teams in the assignments of security roles and troubleshooting of security issues
Manage help desk tickets, phone calls, emails, etc.
Always look for ways to improve the patient experience
Take initiative for your professional growth
Act as a Clinical liaison between IS Department and Patient Care Areas. With assistance from the IS Education Coordinator, develop education literature and training programs for the clinical applications. Provide education to clinical staff regarding Information System’s clinical applications.
Act as the IS project leader for new implementations and updates to IS’ clinical applications. Collaborate with the clinical staff involved in implementations, training and support in coordinating evaluation of development efforts, in planning pilot and full implementations of new CIS features, and in processing user feedback and requests.
Maintain a detailed understanding and working knowledge of the current CIS, its functions and its relationship to other information systems within the enterprise; as well as maintain membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of the development, implementation, and revision of the CIS.
Assist clinical staff in identifying cause and solution to computer issues while providing cross-training for other members of the IS staff with regard to clinical information systems.
Mentors team members as necessary and informs leadership team of all events pertaining to the operations of assigned applications and projects.
Maintains current, detailed system documentation for assigned application
Strives to achieve accurate, reliable, and timely service
Stay abreast of functionality improvements in new versions and testing during upgrades and take advantage of available resources to improve knowledge and understanding of the system
Test new releases and apply specialized knowledge and experience to the process to ensure that version upgrades function smoothly
Provision security roles for supported end users