Epic Analyst (Entry-Level)

Cardamom•Madison, WI

6d•Hybrid

About The Position

Epic Analyst at Cardamom Hybrid in Madison, WI. Start date: October 2026. We are looking for a talented entry level Epic Analyst to join our team in October 2026. As an Epic Analyst, you will play a vital role in maintaining the Epic electronic health record (EHR) system. You will work as a part of a team-based culture to meet our client’s support needs while developing your skills and having fun!

Requirements

Must already be local to Madison, WI
Problem solving and critical thinking skills
Excellent written and verbal communication skills
Attention to detail and a high sense of urgency
Interest in healthcare IT
Ability to obtain Epic certification within three months of start
Ability to take on-call rotations outside of core business hours, including nights and weekends, if needed
Ability to travel up to once a year

Responsibilities

Collaborate with the Cardamom and Client Teams to manage multiple projects, prioritize tasks and meeting deadlines with guidance from senior analysts.
Provide excellent service to users and stakeholders by troubleshooting issues and offering solutions in Epic.
Assist in gathering requirements, preparing specifications, and building Epic system configurations.
Resolve moderate system issues by identifying root causes and applying solutions, escalating to senior analysts when needed.
Maintain clear documentation for configurations, workflows, and processes.
Follow change control processes for migrating system builds and ensure stability post changes.
Support internal initiatives and special projects as needed.
Ensure all work meets the agreed-upon Service Level Agreements (SLAs) for response times and issue resolution.
Act as a liaison between users and teams to ensure smooth communication and improve system functionality.
Assist with user training and support, helping end-users navigate and make the most of Epic functionality.
Contribute to system testing and validation to ensure functionality aligns with user needs and business requirements.