EPIC Analyst-Level 3 - IT Epic Clinical - Full Time

Guthrie Enterprise•Sayre, PA

About The Position

The Epic Clinical Systems Analyst III is responsible for the implementation, development, programming, and overall support of the clinical systems. The Epic Clinical Systems Analysts III will work closely with the vendor and end-users to develop and enhance the software to increase the overall needs of the organization. They are also responsible for thoroughly testing all system upgrades and system changes prior to go-live and work with the end-users to test and determine the impact on workflow, reporting, etc., of the upgrade/change. The Epic Clinical Analyst III will be responsible for the coordination of test plans, engaging the end users in the development of test plans, documenting changes/updates to the test plan, and making necessary changes to the system. They will act as a liaison between the end-user community and the IT department. They will hold a leadership role among Epic builders by training new staff and giving guidance to other Epic builders. This person is capable of managing to a project plan. They are responsible for elevating identified critical issues or referring problems of unusual complexity to other teams or a manager of clinical applications. They are responsible for monitoring the Magic queue and assigning delegates for work completion. They will lead cross-functional meetings (invitations, agendas, facilitate meeting discussions, ensure follow-ups, and provide minutes, etc.).

Requirements

BS, BA in health care related field or business.
Epic certification in area of concentration.
5 years as an Epic Builder with progressively receiving more responsibility and management skills.
Bachelor’s degree in Healthcare or Business field or Associate Degree and 10 years’ relevant health care experience.
Must have worked through two Epic major releases or 2 Epic go-lives (or combination thereof).
Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation.
Analytical skills to translate clinical workflow into the functional build process.
Strong customer service and user support skills.
Ability to express complex technical concepts effectively, both verbally and in writing.
Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported.
Ability to advocate on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor.
Ability to understand the national and state HIT direction and this positions role to help organization achieve its goals.

Nice To Haves

Ability to lead groups of clinicians including medical staff, nurses, and pharmacists is preferred.

Responsibilities

Implementation, development, programming, and overall support of clinical systems.
Work closely with the vendor and end-users to develop and enhance software.
Thoroughly test all system upgrades and system changes prior to go-live.
Work with end-users to test and determine the impact of upgrades/changes on workflow and reporting.
Coordinate test plans, engage end-users in test plan development, document changes/updates, and make necessary system changes.
Act as a liaison between the end-user community and the IT department.
Train new staff and provide guidance to other Epic builders.
Manage to a project plan.
Elevate identified critical issues or refer problems of unusual complexity to other teams or a manager of clinical applications.
Monitor Magic queue and assign delegates for work completion.
Lead cross-functional meetings, including invitations, agendas, facilitating discussions, ensuring follow-ups, and providing minutes.
Translate clinical workflow into the functional build process.
Express complex technical concepts effectively, both verbally and in writing.
Express opportunities for improvement and innovative ways to improve the use of supported clinical systems.
Advocate on behalf of The Guthrie Clinic to vendors, drive to solutions, and escalate issues timely both internally and with the vendor.
Understand the national and state HIT direction and the position's role in helping the organization achieve its goals.
Identify opportunities for process improvements, provide analysis, propose changes, and communicate strategies.
Develop and execute project presentations.
Other duties as assigned.