Epic Analyst III (HIM, ROI, and Security)

Confluence Health•Wenatchee, WA

39d

About The Position

The Epic Application Analyst III supports Epic HIM, ROI, and Security. Under limited direction, the analyst gathers and analyzes user needs to develop and modify assigned applications, builds collaborative relationships with health system leadership, clinical department users, IT, and other departments, and facilitates system use and acceptance. The role provides complex application support; writes documentation and specifications; mentors team members; analyzes complex results; and proposes solutions and recommendations. The analyst builds, configures, tests, maintains, and modifies applications using existing tools, and helps train users to support successful implementation and ongoing operations. The role serves as a subject matter expert and liaison between stakeholders and the support team for assigned applications. This position may be fully remote only for candidates residing in Washington, Oregon, Idaho, Wisconsin, Florida, Montana, Georgia, Texas, Tennessee, or Arizona who hold at least one current Epic certification. Otherwise, the posting describes a normal office environment with extended periods at a desk, using a telephone, computers, and paperwork, and working near coworkers.

Requirements

Bachelor's degree, or five years of work experience in Healthcare IT or relevant healthcare training.
At least six years of experience as an Application Analyst or in an equivalent position, or performance at the required level as determined by the manager.
At least one Epic certification, with all certification requirements current.
Complete ongoing training, attend classes and seminars, and obtain certifications required for the position.

Nice To Haves

Two years as a healthcare team member, bringing department-specific workflow knowledge.
Good customer service skills, strong time-management skills, and the ability to prioritize tasks.
Ability to work with clinical staff, providers, and managers to identify needs.
Ability to recommend implementation and support strategies based on industry best practices.
Ability to maintain a professional demeanor in stressful circumstances and work well independently and in teams.

Responsibilities

Manage small- to mid-size projects with limited direction and monitor schedules to meet project deadlines.
Gather information to understand and resolve issues while considering broader system needs.
Conduct complex analysis and problem resolution, and develop project plans, standards, and policies.
Consult with clients and end users to evaluate requirements, design strategies, and prepare action plans.
Support organizational change, translate it into work plans, and reinforce standards within the work group.
Seek and interpret client feedback, connect it to short- and long-term needs, and refer only the most complex issues to management.
Coach and mentor others, encourage them to achieve their goals, and work effectively with differing personalities and work styles.
Adapt to challenges, resistance, changing priorities, and crises.
Set and pursue challenging goals and commitments, and follow through consistently.
Prepare and deliver professional written communications and presentations; coordinate and lead work group meetings as needed.
Communicate appropriate information across organizational boundaries to share information and resolve issues.
Work collaboratively, express viewpoints tactfully, and help resolve conflicts through mutually satisfactory approaches.
Support leadership priorities and promote collaboration within and across work groups, including through external networks.
Apply expert technical knowledge of assigned areas and understand interactions between system components.
Build, configure, modify, maintain, and test assigned applications; provide complex application support and training as needed.
Perform other duties as assigned and adhere to behavioral standards and the Code of Conduct.