Epic Analyst II - Prelude

Duly Health and Care • Downers Grove, IL

4d • $67,000 - $101,000

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Requirements

• Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
• Epic Certification Prelude
• At least 2 years, with 4 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic and / or ancillary systems
• Experience with process improvements
• Ability to support the end-user and technical operations staff as required by providing excellent customer service
• Skill in collecting and analyzing complex data
• Knowledge of healthcare processes and application system coordination
• Knowledge of or willingness to explore SQL, HL7, X12, or other healthcare languages / standards
• Strong analytical, organizational, and problem solving skills for process development and problem resolution
• Ability to process information logically
• Ability to effectively escalate concerns or problems to leadership
• Strong communication skills and the ability to interact with all levels of the organization

Responsibilities

• I&T support and ownership of 2 to 3 Epic modules or related applications / systems
• 60% of time dedicated to daily operational support and quarterly system updates
• 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Act as a liaison between I&T and the application user community to identify efficiency and functional issues
• Investigate complex system errors and/or failures and coordinate the resolution of these issues
• Document clinical or operational workflows and the technical tools within the system to enable those workflows
• Work with Epic and downstream systems to establish and support technical connectivity
• Participate in various IT projects as the data and subject matter expert
• Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Provides on-call support
• Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level