Mychart

Trillium Health Partners•Mississauga, ON

7d•CA$45 - CA$56•Hybrid

About The Position

Epic Advisor - CSI Applications - Grand Central/Cadence/Mychart Repost Position: Epic Advisor - CSI Applications - Pt Access Posting ID: 8121 Dept: Clinical System and Informatics Status: Temporary Full Time (x1) 18 Months Role Level: PG10 ($45.02hr-$56.28hr) Site: 2085 Hurontario St, Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre Posted: July 29-2026 Internal Deadline: August 12-2026 Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 [https://strategy.thp.ca/], we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. About Trillium Health Partners (THP) Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services. THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy, supporting high-quality patient care, clinical best practices, and streamlined workflows. Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to the workplace within 24 hours’ notice; therefore, remote work outside the province or country is not permitted. The Position As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Advisor will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners. This role reports to the Manager, CSI Applications and will work closely with other teams.

Requirements

Minimum of 1 Epic Certification in the following modules: Grand Central, Cadence, Mychart
Minimum two years of hospital clinical and/or hospital information systems experience.
1–3 years of experience in configuring and supporting Epic systems in a healthcare setting.
Experience working on application build, testing, issue resolution, and workflow integration.
Strong background in EHR support, implementation, and optimization.
Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
Excellent interpersonal, communication, and conflict-resolution skills.
Commitment to patient and staff safety in a healthcare environment.
Ability to work effectively in a fast-paced, collaborative setting.
In good standing, with a consistent record of effective performance.

Nice To Haves

Bachelor’s degree in Healthcare, IT, or a related field preferred; Master’s degree is an asset.
ITIL Certification (for service management and process improvement) is an asset.
ServiceNow Experience (for IT service and incident management) is an asset.

Responsibilities

Design, build, test, and implement Epic applications in alignment with hospital workflows.
Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
Assist in customizing, testing, and deploying new Epic features and updates.
Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
Continuously evaluate new features and releases to enhance system functionality and user experience.
Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
Collaborate with the training team to develop training content and tip sheets to support end-users.
Identify cross-application issues and work with relevant teams to resolve them.
Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
Act as a secondary support contact for application end-users.
Participate in an on-call rotation and be available for extended hours as required.
Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.