ePharmacy Product Manager

Sun Life•Toronto, ON

3d•CA$80,000 - CA$128,000•Hybrid

About The Position

Sun Life is seeking an ePharmacy Product Manager to join our innovative Health Products & Platforms team. Reporting to the Product Director for ePharmacy, this role is at the forefront of Sun Life’s mission to improve healthcare accessibility. As a key contributor, you will be responsible for the core ePharmacy web and mobile application and will identify and drive forward product updates that improve the user experience. You will also own targets related to product adoption and conversion, sharing updates and learnings with the broader ePharmacy team. While very product focused, this role also has an element of strategy which involves identifying and driving forward ways to grow the ePharmacy value-proposition to bring new ePharmacy capabilities to market that align with Sun Life’s business objectives and core capabilities.

Requirements

In depth understanding of product management principles and best practices
Technical background with experience in app or software development
Strong understanding of the Pharmacy industry and ability to synthesize market opportunities for Sun Life Health
Proven ability to translate strategy into execution and manage initiatives effectively and efficiently
Excellent leadership skills and track record for collaborating with other teams and stakeholders
Strength reporting on a wide range of data while providing recommendations/insights that drive business improvements
University-level education
Health industry work experience of 5+ years, preferably in the pharmacy space
Experience in product management, developing user-facing applications

Responsibilities

Define and maintain a product roadmap and backlog that supports core ePharmacy
Oversee user research, journey design, and UX design in collaboration with the Pillway product team
Collaborate with Sun Life mobile and web teams to support ePharmacy integration within the overall Sun Life ecosystem
Lead UAT efforts to ensure delivery of a quality user experience
Communicate release schedules and upcoming changes to key stakeholders, supporting change management processes when required
Support security and privacy reviews as part of the product development process
Own bottom-of-funnel conversion targets, reporting on key metrics such as registrations, transferred scripts, active users, etc.
Become the subject matter expert for the ePharmacy user experience, identifying and driving forward updates that improve the core user experience and align with growth targets
Work closely with Pillway’s marketing team to build, track and report on retargeting journeys & related marketing campaigns
Track and report on customer satisfaction metrics and incorporate user feedback into the backlog
Support target setting and forecasting for ePharmacy as it relates to KPIs and OKRs
Identify and drive forward initiatives to expand on the current offerings provided by the Pharmacy, working closely with Pillway and internal Sun Life stakeholders
Track and report on success of these key initiatives in terms of ePharmacy user engagement, conversions, etc.