ePayments Wire Specialist II

Bankers Trust Company • Des Moines, IA

2h • Hybrid

About The Position

The ePayments Wire Specialist II is a member of the Wire Team on the ePayments and Support Services Team in the Electronic Banking Department. The Wire Specialist II duties will include, but are not limited to, completing tasks for processing of domestic and international wire transfers, Fed Funds operations, and ACH reconciliations. They research, escalate, and respond to internal and external customer inquiries, create and send correspondence, and complete tasks in accordance with regulations, guidelines, standards, procedures, and controls. They will have a thorough knowledge of ePayments Wire operations and be proficient at all Wire Specialist I tasks. They will have knowledge of related ePayments regulations, understanding of Fed and Swift message types and formats, and an understanding of how these aspects of the payment process impact other business units.

Requirements

• At least three years of prior relevant banking experience in the areas of wire processing, electronic payments, global payments, and other bank operations, or an equivalent. combination of education required.
• Proficiency as a level I Wire Team Specialist.
• Understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
• Ability to learn and understand new systems and processes.
• Ability to communicate in a professional, business manner.
• Technically savvy and able to navigate various program elevated features and functions.
• Ability to prioritize, understand, and navigate time constraints and deadlines.
• Ability to maintain confidentiality of client's information.
• Understanding of financial institutions, payment processing flows (especially electronic payments) and the involved financial networks.

Nice To Haves

• Some college background preferred
• Prior banking experience in the areas of Fed Funds, Risk, ACH, Consumer Services, Branch Banking, and Business, Treasury, or Private Banking experience helpful.
• Previous customer service experience desired

Responsibilities

• Maintains wire processing systems by beginning and ending the day with operational tasks to confirm full functionality.
• Completes all tasks assigned daily by the Supervisor, Manager, or Training Coordinator.
• Documents completion of these tasks on team and department checklists, logs, and other tracking documents where applicable.
• Saves all appropriate documentation in assigned location, in the proper format, and with the right naming convention.
• Ensures consistent and successful processing of all incoming and outgoing wires and payment or message types by monitoring transaction flow and actioning payments and worklist items through work queues in wire applications.
• Ensures 4 eye and other verifications are a complete review of the transaction and any documentation to ensure accuracy and catch any mistakes before items go out the door.
• Escalates items requiring Global Payments, Analyst, Management, or business unit attention, when necessary, particularly those that could have customer impact.
• Triages workflow to ensure complete processing respective to daily payment cut off times.
• Liaises with business units to prepare for systems, scheduling, and processing volume changes.
• Works with Account Officers on appropriate approvals and documentation issues.
• Facilitates phone-in wire payments initiated by external customers following proper procedures including customer authentication.
• Processes reconcilements for ACH origination and receiving and other various General Ledger and deposit accounts.
• Maintains a general awareness of GL accounts and function within the bank and work to resolve accounting offages with impacted business units.
• Interfaces with financial institutions to process, record and maintain Fed Funds trade accounts held by Bankers Trust.
• Ensures accurate accounting of the trade and documentation is completed, including the logging of trades, posting of daily interest, and opening and closing Fed Funds duties.
• Supports the Global Payments team by assisting with international wire investigations and correspondent bank operational tasks.
• Escalates issues with FX payments to Global Payments as necessary.
• Provides internal business unit and external customer support for all functions processed by the ePayments Wire Team.
• Ensures proper business etiquette with phone and email correspondence, utilizing provided scripts and templates when relevant.
• Follows SLAs for transactions and all correspondence, leaving nothing overnight without communication.
• Completes daily end of day hand off emails and complete items from previous day's hand off to ensure outstanding items are completed.
• Assists with escalated customer situations and issue management as directed.
• Provides training support to the ePayments Wire team and Analysts as requested.
• Assists with development of training resources, suggesting updates to procedures, and provides feedback on team development as needed.
• Completes required and assigned regulatory, security, developmental, and wire relevant training and assessments.
• Completes tasks in alignment with bank and regulatory standards.
• Identifies and reports any behaviors that may violate these standards.
• Assists with project and research tasks, system or application testing, or other small projects for management as assigned.

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree