Environmental Services Director

Aramark•Manchester, NH

19h•Onsite

About The Position

Aramark Healthcare+ is seeking candidates for an Environmental Services Director position at Catholic Medical Center, located in Manchester, NH. This is a management position responsible for developing and executing custodial solutions to meet customer needs. The role involves servicing and/or maintaining a physical location or site to client specifications. The Director will manage the day-to-day operations of the Environmental Services (Housekeeping) Department, overseeing overall facility cleanliness, patient room cleaning, bed turnaround times, floor care, trash removal, and biohazardous waste handling. A key focus is driving patient satisfaction and HCAHPS scores.

Requirements

Requires at least 3-5 years of experience in an Environmental Services Manager role.
Bachelor's degree or equivalent experience.
Healthcare experience within an acute care hospital required.
Proficiency with computer applications is required.

Responsibilities

Lead, mentor, engage, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance.
Ensure facilities services connect to the appropriate Executional Framework and consistently utilize the GROW Coaching model.
Reward and recognize employees.
Ensure safety and sanitation standards in all operations.
Develop and maintain effective client and customer rapport for mutually beneficial business relationships.
Deliver and model WEST as the foundation for delivering excellent customer service.
Identify client needs and communicate operational progress.
Develop custodial programs to meet client and customer demands and specifications.
Responsible for building revenue and managing budgets, including labor, supplies, equipment, and related services/materials.
Ensure the completion and maintenance of P&L statements.
Adopt all Aramark processes and systems, and eliminate custom/manual reports.
Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins.
Implement and maintain GM agenda for both labor and facilities initiatives.
Create value through efficient operations, appropriate cost controls, and profit management.
Ensure full compliance with Operational Excellence fundamentals for facilities and labor targets.
Plans, controls, and directs all cleaning, sanitizing, and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives, and customer needs.
Overall ownership and accountability of operational management and financial performance of the unit.
Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers.
Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved.
Identify and engage top talent and develop team members to their fullest potential within the organization.
Plan and lead team management meetings.