Environmental Services / Custodial Manager 1

Sodexo Careers•Chattanooga, TN

4d•Onsite

About The Position

Sodexo is seeking an evening Environmental Services/ Patient Transportation Manager at Erlanger Medical Center located in Chattanooga, TN. The Erlanger Health System is a multi-hospital system with several campuses based in Chattanooga. As the Manager, you will supervise a team of employees transporting patients within the hospital to various testing areas and/or being discharged. The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation. Excellent writing, technology, analytics, verbal and presentation skills required. This position may include some weekends and holidays. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
knowledge of patient care services in a healthcare setting
Service Response Center or call center experience
in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections
a basic understanding of Environmental Services/Housekeeping services
experience with vendor and contract management, as well as union and contract negotiations
the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
experience effectively managing projects within agreed upon timelines
strong financial acumen and budget management experience
proficiency with computers and other technology
High School Diploma or GED or equivalent experience

Nice To Haves

Excellent writing, technology, analytics, verbal and presentation skills required.

Responsibilities

Maintain and inspect transport equipment, as well as related logistics, documentation and reporting
Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
Respond to and/or managing calls through the Service Response Center
Be responsible for driving patient satisfaction scores
Provide a clean and safe environment for patients, visitors and staff
Work with the Environment of Care Committee and Infection Prevention Director
Effectively manage the Unit Operating System
Support a diverse and inclusive workforce