Environmental Public Health Clerk

Ottawa County•Holland, MI

1d•Onsite

About The Position

Join our Environmental Public Health team as the go-to person who helps keep our community healthy and safe! You'll be the welcoming first point of contact for residents who need help with well water, septic systems, food safety, and environmental sustainability services. This isn't your typical desk job! Every day brings variety as you help different people with diverse needs while supporting three dynamic teams. You'll gain experience in customer service, administration, and environmental public health – all while making a real difference in your community. Ready to start a rewarding career where you help protect public health while building valuable skills? We'd love to hear from you! Read on to learn more! Under the supervision of the Environmental Public Health Administrative Assistant, processes work for the Food Safety Program, the Land and Water Program, the Permitting Program and the Sustainability Program for Environmental Health. Position will assist clients at the front desk, on the phone, and over email. Clerk may contact applicants to request additional documentation or application information as needed. Clerk will help complete FOIA requests, process payments and refunds, and index documents/applications in digital database systems. Position will complete other work as assigned. This is a full-time, benefited position working at the James Street Complex located at 12251 James Street, Holland, MI. Typical working hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED combined with some post-secondary training in business information systems, office management, business law, records management, finance or other commercial field and one year of experience in an office position requiring extensive public/customer contact, or an equivalent combination of education and experience.
Basic knowledge of local, state and federal health codes, statutes, rules and regulations (will be acquired through on the job training and experience within the first year).
Fast and accurate keyboarding skills and computer literacy, including good working knowledge of word processing, spreadsheet and database management applications and software.
Excellent customer service skills with the ability to interact positively and professionally with individuals and businesses against whom enforcement actions have been initiated, staff of other agencies and entities engaged in environmental health enforcement, and members of the general public from a wide range of cultural and socio-economic backgrounds and communication skills.
Working knowledge of office operations and standard business practices.
Accurate mathematical skills.
Good organizational skills and the ability to prioritize the workload.
Good interpersonal and human relations skills with the ability to work collaboratively in a team environment.
Good oral and written communications skills.
Reliable and punctual.

Responsibilities

Provides a variety of clerical support functions for Environmental Health Services.
Receives applications for food service operating licenses and renewals; recycling memberships; well permits for water supplies; permits for installation of sanitary sewage disposal systems; and other permits and licenses.
Reviews applications and accompanying documentation to ensure completeness.
Receives and posts permit fees and miscellaneous payments, and issues receipts to customers
Processes Freedom of Information Act (FOIA) requests and refund requests.
Notifies applicants who need to correct applications, provide missing information and/or submit additional required documentation.
Prepares inspection forms for use by Environmental Health Specialists.
Maintains permit application database, including data on fees, receipt of payments, and completion of application requests.
Prepares permits, permit expiration notices, permit extensions and a variety of other permitting documents.
Maintains all department hardcopy and digital filing systems, and converts hardcopy files to electronic data format.
Provides excellent customer service to clients.
Helps support a safe, diverse, and inclusive workplace.
Performs other functions as assigned.