Key Account Traffic Controller

Rohlig USA•Houston, TX

2d•Onsite

About The Position

Röhlig USA is seeking a detail-oriented Entry Writer who is passionate about accuracy, compliance, and delivering exceptional service. This role is crucial in processing documents through the Company’s ABI system, obtaining Customs release and other government agency releases, and managing all Customs rejections and correspondence. You will work closely with other departments to ensure a high level of service to customers and maintain compliance with Röhlig USA's commitment to Quality ISO 9001:2015 and Environmental ISO 14001:2015 standards.

Requirements

Ability to work with demanding deadlines
Essentially 2 years brokerage experience
Excellent communication skills, both verbal and written
Ability to work independently as well as part of a team
Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
Knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws preferred
Ability to establish priorities and accomplish multiple tasks, must be organized
Strong PC skills
Proven analytical and problem-solving skills
Work effectively via phone, fax, e-mail.
Good planning and organization skills; ability to multitask and be a self-starter
Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations and other government agency requirements.

Responsibilities

Provide impeccable customer service.
Maintain and keep current customs compliance documentation.
Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate.
Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
Work closely with other departments to deliver a high level of service to customers.
Perform other duties as assigned.
Resolve discrepancies, while keeping a record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Adhere to the minimum standards to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).