Entry Level Tech (ELT)

DOCUmation • San Antonio, TX

3d

About The Position

The Entry Level Tech (ELT) is part of a training program under the guidance of experienced technicians, supervisors, and Field Service Support. The role develops technical knowledge and customer service skills while supporting equipment deliveries, repairs, maintenance, and refurbishment. It includes maintaining strong customer relations, following safe driving regulations, and completing deliveries and repairs in a timely manner. Duties and responsibilities may change to meet organizational needs.

Requirements

• Technical knowledge or skills in equipment handling, repairs, and maintenance.
• Attention to detail in tasks and repairs.
• Strong customer service orientation.
• Effective verbal and written communication skills.
• Planning and organizing skills for efficient work management.
• Teamwork and cooperation with colleagues.
• Concern for quality and adherence to work standards.
• Strong follow-up skills for tasks and repairs.
• Ability to analyze problems and identify solutions.
• Basic business acumen.
• High school diploma or GED.
• Ability to lift 50+ lbs., bend, reach, and transport equipment, parts, and boxes.
• Manual dexterity for handling tools and equipment.
• Visual acuity to perform detailed tasks.
• Clean driving record and valid driver's license.
• Subject to a pre-placement drug test.

Nice To Haves

• Inventory and/or driving experience.
• AA degree or equivalent technical training.

Responsibilities

• Complete daily delivery and pick-up of office product equipment.
• Maintain exemplary customer relations.
• Perform repairs, maintenance, and refurbishment tasks under supervision.
• Demonstrate mechanical aptitude and working knowledge of electrical and mechanical theory.
• Maximize equipment uptime through effective repairs and customer training.
• Communicate professionally with customers, colleagues, and management.
• Keep inventory neat, organized, and accurate.
• Complete administrative tasks accurately and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED