Entry-Level Phlebotomist

TalentBurst•Jacksonville, FL

3d•Onsite

About The Position

The Entry-Level Phlebotomist primarily serves as a Lobby Experience Coordinator, greeting patients, helping them check in through a self-service kiosk or handheld tablet, answering questions, and helping patients feel comfortable while they wait. The role requires a high level of customer service, care, and compassion, as well as sensitivity to confidentiality and accuracy when handling patient information. The position also helps maintain the waiting area and covers breaks or staffing shortages by assisting patients in a draw room and performing forensic and clinical specimen collection and processing according to established procedures. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains required records, helps provide a safe and professional environment, and promotes a positive image of the organization while learning new skills.

Requirements

High school diploma or equivalent; required with no exceptions.
At least 1–2 years of client-facing customer service experience.
Some phlebotomy experience, including an internship or externship that taught the basics.
Keyboard and data-entry experience.
Ability to handle patients with care and compassion.

Responsibilities

Greet patients upon arrival and assist with check-in through a self-service kiosk or handheld tablet.
Answer patient questions and concerns with care and compassion, and explain what to expect during scheduled procedures.
Maintain the integrity of the lobby and waiting area and help patients feel comfortable while waiting.
Work in the lobby and draw room to cover breaks and staffing shortages when needed.
Perform forensic and clinical specimen collection and processing in accordance with established practices and procedures.
Handle patient information with confidentiality and accuracy.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain required records and documentation.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.