Entry-Level Phlebotomist

Quest Diagnostics•Naples, FL

6d•Onsite

About The Position

The Entry-Level Phlebotomist primarily serves as a lobby greeter, welcoming patients, helping them check in using a self-service kiosk or handheld tablet, and answering questions or concerns with care and compassion. The role helps maintain an orderly, professional waiting area and makes patients feel comfortable while they wait for lab services. When needed, the employee works in the draw room to cover breaks or staffing shortages and uses phlebotomy skills to support specimen collection and processing while developing within the company. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains required records and documentation, and contributes to a safe, professional environment. The position requires strong customer service, careful handling of confidential and accurate patient information, and a willingness to learn new skills. The role is based in Naples, Florida, is scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m. EST, and is initially listed for three or more months with a high possibility of extension.

Requirements

High school diploma or equivalent; required with no exceptions.
Some phlebotomy experience is required, including experience gained through an internship or externship.
At least 1–2 years of client-facing customer service experience, such as retail or home health aide work.
Strong customer service skills and experience are required.
Keyboard and data-entry experience are required.
Ability to handle patients with care and compassion during lobby check-in.
Willingness to work in both the lobby and draw room and to cover breaks or staffing shortages.
Ability to perform forensic and clinical specimen collection and processing according to established procedures.

Responsibilities

Greet patients upon arrival and help them check in using a self-service kiosk or handheld tablet.
Answer patient questions and address concerns with care and compassion.
Maintain the integrity and order of the waiting area and help patients feel comfortable while waiting.
Work in the lobby and draw room as needed to cover breaks or staffing shortages.
Perform forensic and clinical specimen collection and processing according to established practices and procedures.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain required records and documentation.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Protect the confidentiality and accuracy of patient information.