Entry-Level Customer Service Specialist

Freudenberg • Deerfield, IL

6d

About The Position

Working at Freudenberg: We will wow your world!

Requirements

• High school diploma ; associate or bachelor's degree preferred
• 0-3 years’ office experience
• Proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Familiarity with ERP and CRM systems - a plus
• Communicate with others and exchange accurate information
• Operate a computer and other office machinery or equipment
• Ability to move about inside the office to access file cabinets or office machinery

Nice To Haves

• Familiarity with ERP and CRM systems - a plus

Responsibilities

• Entry and processing of customer and sample orders accurately and efficiently
• Interface with all Capol departments and/or outside warehouse partners that support the COFP
• Create new and maintain existing customer accounts in the ERP system
• Liaison between customers and Capol internal departments for the purpose of order fulfillment, shipping requirements, customer service and technical support
• Relay information to sales representatives/managers, as well as customers via e-mail and phone calls
• Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels
• Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure
• Able to operate independently, with minimal supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees