Customer Service Specialist (Entry Level)

A&D Mortgage•Fort Lauderdale, FL

6d•Onsite

About The Position

A&D Mortgage is a Florida-based Nationwide Mortgage Lender providing successful residential and commercial loans for over 20 years. With a team of 200+ employees across the United States, we represent our A+++ service in 40+ states. We are seeking Junior Servicing Specialist. Overall Responsibility: Under the supervision of the Loan Servicing Manager, performs a variety of Loan Servicing functions in connection with Commercial, Real Estate and consumer loans including processing the final closing and distribution of paid loans, preparation of payoff demand statements, and maintenance, tracking and review of all pending loan documents and exceptions.

Requirements

Sound judgement, problem solving and decision-making skills
Demonstrated advanced communication skills (oral and written)
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.

Responsibilities

Input and verify loan data on all loans.
Input and verify escrow information, which includes, but is not limited to, PMI, Insurance (hazard, flood, Master (Condo/Association)), and taxes (county, city, mud, school, etc).
Verify escrow payment information by running a trail escrow analysis.
Verify flood certificate information.
Input and verify Legal Descriptions.
Check adjustable-rate mortgage (ARMS), and other structured loan types.
Generate and upload loan documents in the system.
Perform research and follow-up on outstanding problems.
Cross train in all loan boarding tasks.
Perform additional duties as assigned

Benefits

PTO/Sick Days
Comprehensive medical, dental, vision benefits
Paid volunteer hours
Life Insurance, Short-term Disability, and Long term Disability
Health Savings Account
401k
Paid training and career development
Onsite fitness center for employees
Gourmet cafeteria with affordable homemade breakfast and lunch
Healthy grab and go snacks
Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
Work-Life Balance
Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization.