Entry-Level Customer Service Specialist

Freudenberg Group • Deerfield, IL

8d

About The Position

Working at Freudenberg: We will wow your world! Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Requirements

• High school diploma required; associate or bachelor's degree preferred.
• 0-3 years’ office experience.
• Proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Communicate with others and exchange accurate information.
• Operate a computer and other office machinery or equipment.
• Ability to move about inside the office to access file cabinets or office machinery.

Nice To Haves

• Familiarity with ERP and CRM systems- a plus.

Responsibilities

• Entry and processing of customer and sample orders accurately and efficiently.
• Interface with all Capol departments and/or outside warehouse partners that support the COFP.
• Create new and maintain existing customer accounts in the ERP system.
• Liaison between customers and Capol internal departments for the purpose of order fulfillment, shipping requirements, customer service and technical support.
• Relay information to sales representatives/managers, as well as customers via e-mail and phone calls.
• Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels.
• Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure.
• Able to operate independently, with minimal supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees