Entry Level Account Manager - Louisville, KY

Medical Diagnostic Laboratories • Louisville, KY

9d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and serve as a liaison between management and customers to resolve customer issues.

The Account Manager grows revenue from existing clients by introducing new tests, upselling, and identifying additional revenue opportunities. The role establishes long-term client relationships, educates and trains clients, researches problems, and coordinates solutions between the laboratory and clients. The position works closely with a Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors and reports customer satisfaction, and keeps informed about competitors in the assigned territory.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Knowledge of laboratory testing and competing products.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to sit, stand, walk, and drive a motor vehicle.

Nice To Haves

• Medical Assistant certification or an Associate Degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and seeking new sources of revenue from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and assist with developing and implementing client retention strategies.
• Monitor, evaluate, and report client satisfaction, recommending corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary accident, hospital indemnity, critical illness, and supplemental short-term disability policies
• Identity theft protection
• 401(k) plan
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree