Entrances Desk Agent (Mornings, Full Time)

Multnomah Athletic Club•Portland, OR

20h•Onsite

About The Position

Multnomah Athletic Club is seeking a dynamic, energetic individual to join their team as an Entrance Desk Agent. This role is responsible for assisting members, guests, and employees with access, directions, and information regarding the services provided at the club. The primary mission is to ensure each interaction is courteous, respectful, and pleasant while upholding the club's rules and maintaining its safety and security. This is a full-time role.

Requirements

Interact courteously and effectively with a diverse range of people, providing excellent and engaging customer service.
Diplomatic and effective communication with members, guests, and employees.
Basic computer skills.
Ability to read, learn, and retain a significant amount of information, including procedures, clubhouse floor plans, Club Rules, daily schedules, names, and telephone extensions.
Quick and competent response to emergency situations.
Must be available to work irregular hours, including holidays, evenings, and weekends, as necessary.
Must be able to sit for long periods of time and withstand temperatures variations.

Nice To Haves

Previous experience with customer service preferred but not required.

Responsibilities

Provide a warm and welcoming greeting to every member, guest, and employee.
Ensure each interaction is courteous and respectful.
Enforce guest policies as outlined in the Club Rules and educate members on these policies.
Manage access to the club using established procedures for members, guests, and employees.
Monitor entrances and exits, notifying the Manager on Duty of any unapproved entries.
Assist members with signing in social and athletic guests, applying appropriate fees when necessary.
Provide directions for meetings and events within the club, and information about the surrounding areas as requested.
Contact the appropriate department or staff member to assist members and guests with needs such as handcarts, wheelchairs, or taxi services.
Use the overhead paging system according to club policy and perform key communication functions during medical, fire, and other emergencies.
Issue overnight parking passes and validate parking passes as needed.
Follow all club safety policies and procedures, identify and report unsafe conditions, and report workplace injuries and illnesses to a supervisor.
Other duties as assigned.