Entitlements Tech Assistant-ED534501

ICL•New York, NY

12d

About The Position

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

Requirements

Ability to use common office equipment, such as photocopier and fax machine.
Knowledge of computer programs and e-mail system
Time management and organizational skills
Highly organized and detail-oriented
Communicate effectively orally and in writing
Organize and prioritize work task.
Ability to design forms for the collection of information
Positive attitude and excellent customer service skills
High School diploma/G.E.D. plus 3 years of relevant experience.

Nice To Haves

Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.

Responsibilities

Maintain Entitlement Files: Maintain existing filing system
Prepare Entitlements Departmental Reports: Run the weekly Census Report using all applicable EHR systems
Maintain the ICL – Agency Report
Process additional reports as required
FedEx Procedure: Prepare FedEx envelopes for Entitlements Specialists / Coordinators
Create FedEx labels as per programs' requests
Track outbound FedEx envelopes as needed
Archiving procedure: Organize files in chronological/ alphabetical order and ensure all are accurately labeled
Complete Iron Mountain Storage Forms and record all in Entitlements Folder
Prepare boxes for pickup by the archiving company
Retrieve archived files as needed
True Link Card Procedure: Request replacement cards as the supervisor’s direction
Record and log all cards received
Weekly Process SSA AND HRA Checks: Process checks for terminated or established consumers in accordance with benefits rules and regulations
Copy checks and verify the termination data using EHR system
Prepare checks for submission to HRA (cash allowance and Medicaid Surplus)
Prepare checks for submission to SSA and SSP
Scan and file copies of submitted checks along with signed receipts
Order office supplies for the Department as needed
Coping, scan, and fax documents as required
Additional related duties as may be assigned.