Entitlement Coordinator
About The Position
The primary purpose of this position is to coordinate and manage entitlements, including representative payee accounts and benefits, for individuals living in Empowering People’s Independence (EPI) residential homes. This role involves developing and maintaining an understanding of regulations related to various government assistance programs, monitoring eligibility, assisting with benefit transfers, and ensuring individuals receive timely and accurate financial information. The Entitlement Coordinator will also process recertifications, reconcile accounts, invoice rent, conduct onsite reviews, complete applications, and collaborate with residential management teams. The position requires organizing and tracking financial records for approximately 80 individuals and escalating issues to the Director of Finance. Other duties may be assigned by the Director of Finance or their designee.
Requirements
- Associate degree with two years of related experience required.
- Strong working knowledge of Microsoft applications including Outlook, Word, Excel, PowerPoint, and Teams.
- Must possess and maintain a valid NYS Driver’s License and be able to drive company vans for business travel.
- Strong verbal and written communication skills, with the ability to communicate effectively with persons supported and a diverse employee population at various levels within the organization.
- Demonstrated ability to use poise, tact, maturity, and diplomacy during difficult and/or stressful situations to effectively collaborate and resolve issues.
- Demonstrated ability to manage multiple tasks and customer requests in an environment with frequently changing needs and priorities while maintaining accuracy and meeting deadlines.
- Must maintain confidentiality and exercise discretion concerning all business-related matters.
- Must complete company required trainings mandated by Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
- Must adhere to all departmental /company policies & procedures at all times.
- Reports any incidents or compliance concerns to appropriate personnel.
Nice To Haves
- Bachelor’s degree with one year of related experience preferred.
- An equivalent combination of education and experience may be considered.
- Experience as a care coordinator or care manager is preferred.
- Knowledge of regulations related to Medicaid, Medicare, Social Security Administration (SSA), State Supplement Program (SSP), Supplemental Nutrition Assistance Program (SNAP), and Personal Allowance is preferred.
- Experience with representative payee accounting software is preferred.
- A personal vehicle may be used on rare occasions.
Responsibilities
- Develops and maintains an understanding of regulations related to Medicaid, Medicare, the Social Security Administration (SSA), the State Supplement Program (SSP), the Supplemental Nutrition Assistance Program (SNAP), and Personal Allowance.
- Monitors SSA, SSP and SNAP eligibility for individuals living in residential homes.
- Assists with the transfer of benefits during the intake and discharge processes for individuals living in residential homes.
- Communicates updates and educational materials regarding individuals’ benefits and savings needs to supervisors, guardians, and other interested parties.
- Ensures that individuals living in EPI’s residential homes receive timely and accurate financial information.
- Processes and tracks Medicaid, SSI, and SNAP recertifications.
- Reconciles representative payee accounts monthly and ensures that all checking account balances remain below established thresholds.
- Invoices and tracks rent requirements for individuals living in EPI’s residential homes.
- Performs periodic visits to residential homes and day programs to conduct onsite reviews and training with EPI staff.
- Completes applications and forms required for individuals to receive accurate benefits and provides appropriate follow-up on outstanding requests.
- Works collaboratively with residential management teams and provides frequent updates on the status of benefits.
- Organizes and tracks financial records for approximately 80 individuals and escalates and tracks outstanding issues with the Director of Finance.
- Performs other duties as assigned by the Director of Finance and/or designee within the scope of the position.
- Participates in various EPI committees and department functions as able.
- Participates in EPI events as able.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
