Entertainment Tech and Programs Manager

The Walt Disney Company•Anaheim, CA

2d•Onsite

About The Position

The Entertainment Tech and Programs Mgr will oversee all logistics and project management tasks related to the daily operations of highly impactful areas within the Entertainment Technical department at the Disneyland Resort. This includes managing the planning, scheduling, resource allocation, and coordination of activities for Stage Technicians and Show Services Cast in the operation, maintenance, and sustainment of high-complexity shows, spectaculars, and events. The role requires managing timelines, budgets, and cross-functional collaboration to ensure seamless execution and delivery. You will communicate with all levels of leadership, peers, and team members, inspire Cast to promote operational excellence, and drive continuous improvement initiatives. A proactive approach to safety standards, preventive maintenance, and risk management will be prioritized and enforced. This role combines technical expertise with advanced project management, focusing on efficient, fiscally responsible execution of live entertainment. You will be assigned various entertainment offerings, which may require working on weekends, holidays, or overnight hours. You will report to the Area Manager-Entertainment Tech Maintenance.

Requirements

Proficiency with industry-standard software and hardware tools used for show control and show-action equipment
Proven experience with large-scale live event productions, including concerts, theater, and corporate events
In-depth understanding of signal flow, system integration, and troubleshooting within a live environment
Project Management oversight of complex technical operations and maintenance
Exceptional communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders
Minimum 4 years of leadership experience, leading hourly or salaried teams.
Familiarity with collective bargaining agreements
Ability to be flexible with work schedule, including weekends, holidays and 3rd shift
Ability to manage confidential information and difficult conversations
Experience building relationships and working with partners
Experience with budgeting and scheduling
Self-starter with the ability to deal with ambiguity
Proven proficiency with multiple software/computer programs including MS Office, MS Teams, Smartsheet, Maximo, MyTime, D Tools HR, etc.

Nice To Haves

Leadership in a technical theater or maintenance environment
Project management or change management experience
Experience with Disneyland Resort collective bargaining agreements, specifically, IATSE
Advanced knowledge of live entertainment crafts including but not limited to: facility and show lighting infrastructure, audio and RF protocols, automation and stage systems (encoders, TAIT control interfaces, profiles, safety hardware), rigging and rope access, video signal processing (distribution of video signals), special effects, scenic and stage systems
Knowledge of Disney HR procedures
Demonstrate passion and commitment to diversity and inclusion, including inviting diverse perspectives and promoting an inclusive work environment

Responsibilities

Provide leadership for the cutting-edge technical projects and innovations including coordination, operation, maintenance, and sustainment of all technical elements of higher complexity shows and entertainment product, including spectaculars, for audio, lighting, video, automation, and rigging
Develop and execute comprehensive project plans for live entertainment events, encompassing timelines, resource allocation, and technical requirements, to ensure successful delivery from concept to completion
Perform as a Duty Manager when assigned to oversee the daily operation of the Technical Services and Show Services operations
Oversight of the day of deployment of cast members, job activities, schedules, time recording, maintenance tracking reports and show reports
Manage cast development; guide, inspire, and hold the team accountable for delivering daily operations. Coach your team through regular interactions and quality conversations to ensure desired behaviors
Collaborate and partner with Entertainment Production and Operations teams; ensuring that all shared responsibilities support the performance, maintenance and sustainment of our shows, offerings, and events
Facilitate production meetings to ensure venue standards are being upheld as well as maintain productive collaboration with key partners.
Establish a presence amongst entertainment partners as the primary point of contact for all things technical support within a venue or project
Help create the annual operating Plan (AOP), five-year plan, capital plan for assigned responsibilities while tracking expenses related to technical equipment, labor, and other resources, while implementing cost-control measures to stay within budget
Lead procurement process to repair/replace technical assets
Manage the processes and resources used to facilitate scheduling, labor tracking, procurement, maintenance activities, expense budgets, and reporting tools
Manage maintenance and operating guide and training programs to ensure cast safety, show readiness, and reliability of assets are to company standards. Including managing rigorous quality assurance processes, including system testing and pre-event rehearsals, to ensure all technical systems are operational and meet performance standards
Oversee and lead the justification, scheduling, and implementation of the IFP for assigned locations
Ensure all maintenance activities are performed efficiently, safely, and in compliance with Company standards and regulations including proper documentation utilizing reporting tools