COTALAND Entertainment Supervisor

CIRCUIT OF THE AMERICAS LLC•Austin, TX

5d•Onsite

About The Position

The Entertainment Supervisor is responsible for the daily leadership, coordination, and execution of COTALAND's live entertainment offerings, including shows, characters, parades, seasonal events, and themed experiences. This position oversees Entertainment Leads and performers while ensuring entertainment operations are safe, efficient, guest-focused, and aligned with the creative vision of the park. Working closely with Creative, Technical Services, Costuming, Operations, Maintenance, and other departments, the Entertainment Supervisor oversees performer scheduling, production logistics, strategic planning initiatives, inventory, and operational standards. This role serves as a hands-on leader who supports both the artistic quality and operational excellence of COTALAND's entertainment programs.

Requirements

Minimum 3 years of experience in live entertainment, theme park operations, production management, or event operations.
Previous supervisory or leadership experience managing performers, production staff, or entertainment teams.
Strong organizational, leadership, and decision-making skills.
Excellent verbal and written communication abilities.
Ability to manage multiple productions, schedules, deadlines, and priorities simultaneously.
Experience creating employee schedules and coordinating staffing needs.
Strong problem-solving skills with the ability to adapt quickly in a fast-paced environment.
Ability to coach, mentor, and motivate team members while fostering a positive workplace culture.
Proficiency in Microsoft Office, scheduling software, and project management tools.
Ability to work independently while collaborating across multiple departments.
Flexible availability including weekends, evenings, holidays, and special events.

Nice To Haves

Experience supervising entertainment operations in a theme park, attraction, cruise line, resort, or live event environment.
Experience managing character programs, parades, stage productions, or seasonal entertainment offerings.
Knowledge of entertainment safety standards, operational procedures, and risk management.
Experience with scenic installations, themed environments, or production management.
Familiarity with budgeting, inventory management, and operational forecasting.
Experience with Adobe Photoshop, Illustrator, or other creative production software.
CPR/First Aid certification or willingness to obtain certification.

Responsibilities

Assist in management of the daily operations for live entertainment offerings, including shows, characters, parades, special events, and seasonal experiences.
Supervise and support Entertainment Leads and performers by providing coaching, guidance, and performance feedback, under the direction of the Senior Manager of Entertainment; Talent & Creative.
Create and manage weekly schedules for performers, Entertainment Leads, rehearsals, training sessions, and entertainment operations while ensuring proper staffing levels.
Monitor attendance, timekeeping, call times, and daily operational readiness.
Ensure entertainment experiences are planned and executed safely, consistently, and in accordance with established operational standards.
Maintain and enforce entertainment safety procedures, show operating guidelines, emergency response protocols, and backstage policies.
Conduct regular safety inspections of performance spaces, backstage areas, props, costumes, and equipment while addressing operational concerns proactively.
Support strategic planning for entertainment operations by identifying opportunities to improve efficiency, guest experience, staffing models, and entertainment offerings.
Collaborate with Creative and Production teams during the development and implementation of new shows, events, seasonal offerings, and themed environments.
Coordinate rehearsals, performer check-ins, show calls, and backstage operations.
Oversee project timelines, production calendars, and operational milestones for entertainment initiatives.
Serve as the primary liaison between Entertainment Leadership and departments including Creative, Technical Services, Costuming, Operations, Maintenance, Marketing, and Guest Services.
Manage entertainment inventories, including costumes, props, consumables, show equipment, and operational supplies while maintaining accurate inventory records and coordinating replacements or repairs.
Assist with vendor coordination, scenic installations, production logistics, and themed environment projects.
Maintain production documentation including rehearsal reports, performance evaluations, operational notes, safety documentation, and project updates.
Assist with auditions, casting support, onboarding, training, and professional development of entertainment staff.
Maintain a clean, organized, and guest-ready backstage environment.
Address guest concerns and operational challenges with professionalism and sound judgment.
Participate in corrective action documentation, coaching conversations, and performance management in partnership with leadership and Human Resources.
Support entertainment budgets by monitoring operational expenses, inventory usage, and resource allocation.
Perform other duties as assigned.