Casino Service - Entertainment Server - PT

Hard Rock Hotel & Casino OttawaCoconut Creek, FL
Onsite

About The Position

The Entertainment Server – Table Games Party Pit is responsible for delivering exceptional beverage service in a high-energy, entertainment-driven casino environment while contributing to a visually engaging and immersive Guest experience. This role blends elevated service standards with brand-driven presentation expectations and active participation in promotional and entertainment-based events. This position is part of a specialized team supporting Party Pit operations, which may include VIP activations, themed pit parties, media events, promotions, and on-property entertainment initiatives.

Requirements

  • Minimum 1–2 years of high-volume beverage service experience or equivalent
  • Strong interpersonal and communication skills in a fast-paced environment
  • Ability to deliver elevated, entertainment-driven Guest service
  • Professional presence aligned with a high-visibility, brand-forward role
  • High school diploma or GED required
  • Ability to obtain and maintain required gaming licensure
  • Must be able to properly fit and present in company-issued uniforms available in women’s sizes 0–4
  • Uniforms must be worn as designed without alteration and must remain clean, fitted, pressed, and in excellent condition at all times
  • Hair: Clean, styled, and professional; no extreme styles, ornaments, or unnatural colors
  • Makeup: Full professional makeup required (foundation, eyeliner, mascara, lipstick, contour); must present a polished, fresh look; no extreme colors or glitter
  • Nails: Clean, manicured, moderate length; no neon colors, nail art, or inappropriate styling
  • Jewelry: Conservative and minimal; limited to approved items only (no facial piercings or gauges)
  • Tattoos: Small, tasteful tattoos permitted; no facial or offensive tattoos
  • Maintain a visually engaging, entertainment-ready appearance aligned with brand standards
  • Exhibit confidence, poise, and stage presence appropriate for a high-profile casino entertainment environment
  • Ability to stand and walk for extended periods on the casino floor.
  • Ability to work in a fast‑paced, public‑facing environment.
  • Exposure to typical casino conditions (noise, lighting, crowds).
  • Ability to carry a tray that weights up to 25 pounds.

Responsibilities

  • Provide timely, accurate, and engaging beverage service to Guests within the Party Pit and assigned casino areas
  • Maintain strong knowledge of cocktails, spirits, beer, wine, and featured promotions
  • Deliver a high-energy Guest experience through confident, personable, and professional interactions
  • Anticipate Guest needs and respond proactively to enhance satisfaction
  • Accurately input orders and process transactions using POS systems
  • Participate in promotional events, VIP functions, photo/video shoots, and PR activations
  • Maintain constant awareness of environment to ensure safety, cleanliness, and service excellence
  • Adhere to all responsible alcohol service guidelines, including required certifications
  • Uphold all Gaming Commission regulations and company policies
  • Immediately report any safety, ethical, or compliance concerns to leadership
  • Actively support responsible gaming and responsible alcohol service practices

Benefits

  • Comprehensive benefits package
  • Health and well-being support for team members and their families
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