Beverage Server (Casino) FT and PT
About The Position
PENN Entertainment is seeking talent that believes in having fun in the exciting, fast-paced entertainment industry. The company values career growth and provides support for team members to expand their possibilities. Initial salary placement is based on relevant knowledge, skills, and experience, and is part of a competitive Total Rewards package that includes wellness programs for financial, physical, and mental well-being. The company is the leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America, online sports betting, and iCasino. PENN Entertainment is committed to values like diversity and sustainability for its community, team members, vendors, and the planet.
Requirements
- Must be 21 years of age
- High school diploma or equivalent
- Read, write legibly, understand and speak English
- Excellent customer service/communication skills
- Count money and change correctly
- Know or is able to learn tray service, cocktail ingredients
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
- Able to tolerate second-hand smoke, noise, bright lights
- Able to work at a fast pace in often crowded/noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Responsibilities
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Handles money according to procedure
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Maintains clean and stocked workstation
Benefits
- Competitive Total Rewards package
- Wellness programs designed to support our team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
