Technical Entertainment Maintenance Full Time Opportunities: Tech I, Tech II, Tech III

Universal Orlando•Orlando, FL

6d•Onsite

About The Position

This role supports Entertainment shows and offerings by performing advanced troubleshooting, corrective maintenance, and repairs of technical entertainment equipment and systems. The position involves modifications, testing, installing, and commissioning of replacement technical entertainment systems, as well as providing technical and mechanical support for day-to-day operations. The role requires a systematic approach to researching defective parts/systems using technical manuals, drawings, and external resources, and accurate data entry into department tracking systems. It also includes performing job duties as described for non-lead positions, modifications as directed, and coordinating with other departments. Active participation in learning opportunities in entertainment technologies and understanding Environmental, Health & Safety responsibilities are essential.

Requirements

Must possess advanced knowledge of entertainment systems theory as well as practical training and experience.
5-8 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment.
5-8 years’ experience in electrical repairs in DC or AC systems, preferred.
5-8 years’ experience in design, installation, or maintenance of A/V & entertainment systems.
Or equivalent combination of education and experience accepted.
Must possess knowledge of entertainment systems theory as well as practical training and experience.
3-5 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment.
3-5 years’ experience in electrical repairs in DC or AC systems, preferred.
3-5 years’ experience in design, installation, or operation of A/V & entertainment systems.
Or equivalent combination of education and experience accepted.
1-3 years’ experience in maintaining and repair of entertainment equipment.
1-3 years basic troubleshooting knowledge of entertainment systems.
Valid Florida driver’s license requires.

Nice To Haves

Associate degree (AA) preferred.
Bachelor’s degree from a four-year college or university in related field preferred.
Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience.
Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
Certificates and factory training desired.
Cable terminations and labeling desired.
Christie Certification Training
Q-Sys Level 1, Dante Level 1
Q-Sys Level 2, Control Training 201, Control & UCI Fundamentals
Dante Level 2 or 3
SMAART Technologies Software Certification

Responsibilities

Responsible for analysis, troubleshooting and implementation of immediate and long-term repairs and solutions to improve operational reliability, safety and serviceability of Entertainment equipment and systems.
Responsible for utilizing a systematic approach to researching defective or ineffective parts/systems using technical manuals, technical drawings, and external resources.
Provide accurate data entry and timely communications on tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy maintenance records or physical logbook entries, where appropriate.
Performs job duties as described for department’s non-lead job descriptions.
Performs modifications to equipment and systems as directed by Universal Orlando Entertainment.
Communicates and coordinates with other departments or crafts as needed. Communicates resource needs and work plans to supervision.
Actively participates in learning opportunities in entertainment technologies for all disciplines.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
Performs diagnostics and repairs to address system failures and provide immediate and/or long-term corrective actions and repairs that will improve operation reliability, safety and serviceability of entertainment show equipment and systems. Entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications. Involves researching defective components and instructional information to complete the repair process when required.
Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements. These systems can include, but are not limited to, audio, lighting, video, electrical, laser, and network systems. Inspections and preventative maintenance include, testing, cleaning, replacement, and/or calibration of applicable control circuits/systems.
Responds to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.
Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation.
Perform projects and modifications to equipment and systems as directed by Universal Orlando Entertainment.
Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality.
Apply basic troubleshooting skills to diagnose system failures and to provide immediate and/or long-term corrective actions that will improve operation reliability. This may entail referencing of technical drawings/manuals and specifications and tracking history of past failures and solutions.
Assist in projects and modifications to equipment and systems as directed by Universal Orlando Entertainment.