Enterprise Truckload Logistics Specialist

Priority1•Chicago, IL

1d•Onsite

About The Position

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Position Summary The Enterprise Truckload Operations Specialist is responsible for managing and growing relationships with key national customers for Priority1. This role focuses on customer retention, revenue growth, service optimization, and acting as the primary liaison between clients and internal teams to ensure high levels of customer satisfaction.

Requirements

Minimum of 2 years of experience in a National Account Manager, Account Manager, or similar role within a 3PL or logistics environment
Proven experience managing large or multi-location customer accounts
Strong understanding of logistics operations, including warehousing and transportation
Excellent communication, presentation, and relationship-building skills
Ability to analyze data and translate insights into actionable solutions
Strong problem-solving and negotiation skills
Proficiency with CRM systems and Microsoft Office applications
Ability to travel as needed to support customer relationships

Nice To Haves

Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field
Experience working with national retail, e-commerce, or manufacturing customers
Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)

Responsibilities

Manage and grow a portfolio of national and strategic customer accounts
Serve as the primary point of contact for assigned accounts, ensuring strong client relationships
Identify opportunities for upselling and cross-selling 3PL services, including warehousing, transportation, and value-added services
Collaborate with operations, pricing, and customer service teams to deliver customized logistics solutions
Monitor account performance, KPIs, and service-level agreements (SLAs)
Conduct regular business reviews with customers to evaluate performance and identify improvement opportunities
Resolve customer issues and escalate internally as needed to ensure timely resolution
Support contract negotiations, renewals, and pricing discussions
Maintain accurate account records, forecasts, and activity updates in CRM systems
Stay informed on industry trends, customer needs, and competitive offerings

Benefits

Medical Insurance with premiums paid at 100% for employees AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available