Enterprise Logistics Coordinator

Integrity Express Logistics•Tampa, FL

21h

About The Position

The Enterprise Logistics Coordinator is responsible for managing the daily operations of designated "Enterprise Accounts." In collaboration with the assigned team, you will ensure that all loads are accepted, properly built, scheduled, and delivered within specified timeframes. This role may report to either the Enterprise Account Manager or the Enterprise Accounts Operations Manager. Founded in 2007, Integrity Express Logistics (IEL) is a family-owned company with over 30 years of logistics experience. Their overall mission is to earn customer trust through innovative technology and operational efficiency to customize logistics solutions, focusing on customer relations and hiring the best, most-driven, and highly motivated employees. IEL operates on core values including Integrity (honesty, respect, open communication, putting people first, accountability, and continuous improvement), Customer First (prioritizing customers, solving critical problems, acting with urgency, delivering exceptional service, and building partnerships), Pursuit of Excellence (striving for the highest standards, disciplined execution, proactive problem-solving, clear communication, and dependability), and Growth Culture (continuous improvement, personal development, and relentless pursuit of progress).

Requirements

High School Diploma or GED required.
Minimum of 2 years of customer service experience.
Proficient in Microsoft Office Suite.
Availability to work evenings or weekends as needed.

Nice To Haves

Previous experience in logistics operations is preferred.

Responsibilities

Provide exceptional customer service for all accounts within the team.
Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
Monitor and respond to emails in a timely manner.
Build and maintain strong relationships with primary contacts and other carriers.
Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
Support dispatch, check-calling, and load booking as needed.
Maintain consistent communication with customers to nurture and expand accounts.
Stay informed about market trends to ensure competitive truck rates.
Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
Ensure accurate data entry into the TMS notes section for each load.
Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
Manage Accounts Receivable (A/R) for all accounts.
Ensure correct invoicing and accurate rate management for customers.