Enterprise Transmission Implementation Specialist

U.S. Bank • Minneapolis, MN

6d • Hybrid

About The Position

U.S. Bank is seeking an Enterprise Transmission Implementation Specialist with Client Connectivity, project analysis and IT data tools experience to contribute toward the success of our technology initiatives. This role is responsible for the analysis, application, and design of managed file transfer solutions targeted to expand or implement new service solutions for internal or external customers. The specialist will consult customers through the implementation process and provide education as appropriate to ensure timely implementation. They will be responsible for systems analysis and design for solutions that align corporate standards with customer requirements, analyze customer requests, validate for completeness of information and alignment with current standards, and appropriately refer non-standard implementations as directed. Communication of required standards and discussion of options for compliance with internal or external customers, providing information for successful implementation, and ensuring completeness of implementation records and accuracy of data entry are key aspects of this role. The specialist will update appropriate data within the implementation workflow tool, report on project progress, service level agreement attainment, and customer issue escalation. Completing appropriate forms or processes for customer requests that require additional network security access, performing validation testing for all new data transmission set-ups with internal or external customers, and completing testing documentation as required for customer testing are also essential functions. This role involves coordinating with application teams as needed for a complete customer test, advising and discussing the implementation standard with customers, and providing additional information as required for a successful implementation. Finally, the specialist will train customers on the production process of the implementation.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Five or more years’ experience within a total Information Technology (IT) environment.
• Five or more years’ experience with managing day-to-day delivery of managed file transfer services to clients.
• Technical troubleshooting
• IT incident management

Nice To Haves

• IBM suite of managed file transfer applications (e.g. Sterling File Gateway, Partner Engagement Manager)
• IT environment
• Problem management
• IT standards, procedures, policy
• IT service management (ITSM)

Responsibilities

• Responsible for analysis, application and design of managed file transfer solutions targeted to expand or implement new service solutions for internal or external customers.
• Consults customers through the implementation process and education, as appropriate, to ensure timely implementation.
• Responsible for systems analysis and design for solution that aligns corporate standards with customer requirements.
• Analyze customers request, validate for completeness of information and alignment with current standards. Appropriately refer non-standard implementations as directed.
• Communicates required standards and discusses options for compliance with internal or external customers. Provides information for successful implementation.
• Ensures completeness of implementation records and accuracy of data entry.
• Updates appropriate data within implementation workflow tool. Reports on project progress, service level agreement attainment, and customer issue escalation.
• Completes appropriate forms or processes for customer requests, which require additional network security access.
• Performs validation testing for all new data transmission set-ups with internal or external customers.
• Completes testing documentation, as required, for customer testing.
• Coordinates with application teams, as needed, for a complete customer test.
• Advises and discusses the implementation standard with customers and provides additional information, as required, for a successful implementation.
• Trains customers on the production process of the implementation.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level