Enterprise Transformation Lead

Humana

1d • Hybrid

About The Position

As an Enterprise Transformation Lead within Humana’s Shared Services organization supporting the Insurance Segment, you will manage complex, cross-functional process engagements to deliver sustainable business outcomes. Leveraging structured methodologies and business agility, you will drive efficiency and high-quality results. Your role requires independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions and identify process improvement opportunities. Collaborating across teams, you will influence accountability, foster continual improvement, and align people, processes, and technology with organizational objectives. As a subject matter expert, you will contribute to Communities of Practice, guide transformation practices, and provide strategic consultation to senior leaders. You will serve as an Enterprise Transformation Lead – Process Engineer supporting Shared Services for the Insurance Segment. You will collaborate with leaders across the organization to define, evaluate, and drive strategic initiatives. You will lead complex consulting engagements, report outcomes to strategy leader and executive stakeholders, and provide ongoing strategic guidance across multiple initiatives. You will partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives. You will lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency. You will provide guidance, coaching, and constructive feedback to engagement teams. You will manage and coach project teams, including training Green Belts, and oversee large-scale initiatives. You will apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities. You will develop business cases and communicate findings and recommendations to executive leadership. You will build collaborative relationships with business areas and leadership to improve member and provider experiences. You will advise executives on functional strategies with significant business impact. You will exercise independent judgment in resolving complex issues. You will demonstrate alignment with Humana’s values and culture. You will exhibit strong organizational and stakeholder management skills, including effective oral and written communication. You will utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities. Travel may be once a quarter for a week however dictated based on business needs.

Requirements

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum 7 years’ process engineering experience in a corporate or consulting environment.
• Black Belt Six Sigma certification.
• Expertise in Six Sigma, process improvement methodologies, and tools.
• Proven leadership experience managing strategic and operational initiatives.
• Experience with management consulting methodologies and frameworks.
• Presentation skills with executive presence and emotional intelligence.
• Demonstrated ability to lead complex and ambiguous programs, translating data into actionable solutions.
• Strong strategic thinking, execution, decision-making, thought leadership, and change management knowledge.
• Demonstrated ability to articulate ideas effectively in both written and oral forms.
• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Master’s degree.
• Experience in healthcare services and/or Shared Services organizations.
• Knowledge of Lean Agile practices; Lean Certification.
• Project Management Professional (PMP) Certification.
• Experience with digital collaboration platforms for virtual brainstorming and decision-making.

Responsibilities

• Manage complex, cross-functional process engagements to deliver sustainable business outcomes.
• Drive efficiency and high-quality results leveraging structured methodologies and business agility.
• Independently analyze operations, identify root causes, and conduct cost-benefit assessments to inform strategic investment decisions and identify process improvement opportunities.
• Collaborate across teams to influence accountability, foster continual improvement, and align people, processes, and technology with organizational objectives.
• Contribute to Communities of Practice as a subject matter expert, guide transformation practices, and provide strategic consultation to senior leaders.
• Serve as an Enterprise Transformation Lead – Process Engineer supporting Shared Services for the Insurance Segment.
• Collaborate with leaders across the organization to define, evaluate, and drive strategic initiatives.
• Lead complex consulting engagements, report outcomes to strategy leader and executive stakeholders, and provide ongoing strategic guidance across multiple initiatives.
• Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives.
• Lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency.
• Provide guidance, coaching, and constructive feedback to engagement teams.
• Manage and coach project teams, including training Green Belts, and oversee large-scale initiatives.
• Apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities.
• Develop business cases and communicate findings and recommendations to executive leadership.
• Build collaborative relationships with business areas and leadership to improve member and provider experiences.
• Advise executives on functional strategies with significant business impact.
• Exercise independent judgment in resolving complex issues.
• Demonstrate alignment with Humana’s values and culture.
• Exhibit strong organizational and stakeholder management skills, including effective oral and written communication.
• Utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees