Enterprise Technology Support Engineer

Optiver•Chicago, IL

14h•$85,000 - $110,000•Onsite

About The Position

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well. As an Enterprise Technology Support Engineer in our Chicago office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include: User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact. Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment. Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure. Proactive environment management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment. Process standardization and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently. Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies. Projects: Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements. Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity. Enterprise IT solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery. Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.

Requirements

Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.
Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).
Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.
A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.
Experience with user access lifecycle, SOE/image concepts, and deployment tooling.
Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.
Excellent written and verbal communication; team player and operational mindset.

Nice To Haves

Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.
Finance or fast-paced environment; interest in continuous learning.
Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role.

Responsibilities

Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment.
Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment.
Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.
Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements.
Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.
Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Benefits

The opportunity to work alongside best-in-class professionals from over 40 different countries
Highly competitive compensation package including performance-based bonus structure
401(k) match up to 50%
Comprehensive health, mental, dental, vision, disability, and life coverage
25 paid vacation days alongside market holidays
Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume