Enterprise Technology, Support Engineer Intern

Snowflake•Menlo Park, CA

1d•Onsite

About The Position

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Enterprise Technology, Infrastructure Operations Intern Menlo Park, CA There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. We’re looking for dedicated students who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake. Come join the dynamic and innovative Snowflake IT team as a hands-on Help Desk Support intern in our Menlo Park office. We are looking for an enthusiastic individual who is eager to deliver exceptional IT services to our employees across sales, finance, marketing, HR, engineering, and our executive leadership. This on-site role is perfect for a student who excels in a fast-paced environment and wants to take initiative in driving results for a global tech leader.

Requirements

Must be actively enrolled in an accredited college/university program during the time of the internship
Desired Class Level: 3rd or 4th year students
Desired majors: Information Technology, Computer Science, or a related technical field
Recommended coursework: Network Administration or Customer Service Relations
Experience with the following applications is preferred: Zoom, Slack, Okta, ServiceNow, Google Workspace
Excellent oral and written communication skills with strong interpersonal skills
Strong troubleshooting and problem-solving skills with Mac OS systems
Ability to lift 50lbs for equipment coordination and inventory

Nice To Haves

Previous experience in a technical support role or customer-facing environment

Responsibilities

Hands-on experience managing global support tickets within ServiceNow and understanding when to escalate priority issues
Practical knowledge of video collaboration tools and local A/V support
Understanding of hardware deployment and inventory coordination in a corporate environment

Benefits

Paid, full-time internships in the heart of the software industry
Post-internship career opportunities (full-time and/or additional internships)
Exposure to a fast-paced, fun and inclusive culture
A chance to work with world-class experts on challenging projects
Opportunity to provide meaningful contributions to a real system used by customers
High level of access to supervisors (manager and mentor), detailed direction without micromanagement, feedback throughout your internship, and a final evaluation

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