Enterprise Systems Specialist
About The Position
DTC, a Codan company, operates in fast-growing markets, offering wireless security products, IP-centric network devices, C4I application software solutions, and wireless broadcast systems. The Enterprise Systems Specialist / Analyst supports and improves the company’s SAP and Salesforce environments, helping employees access reliable information and enabling teams to work across both systems. The role works closely with Sales, Finance, Supply Chain, Operations, and IT to resolve daily issues, maintain accurate data, and translate business requirements into practical system improvements. It also helps information flow effectively between Salesforce and SAP while balancing user support with longer-term improvement work. The company describes its culture as supportive and collaborative, with a multidisciplinary team that encourages ideas and innovation. It seeks someone with a genuine passion and a can-do attitude.
Requirements
- Experience supporting or administering both SAP and Salesforce in a business environment.
- Practical knowledge of Salesforce security, reporting, workflows, and data management.
- Experience supporting SAP users and business processes in one or more functional areas.
- Ability to investigate issues across systems, trace data problems, and clearly explain findings to nontechnical colleagues.
- Experience gathering requirements, documenting processes, testing changes, and supporting end users.
- Organizational skills to balance daily support and ongoing improvements.
Nice To Haves
- Experience with SAP–Salesforce integrations, data migration, or enterprise reporting.
- Salesforce Administrator certification or relevant SAP training or certification.
- Experience in manufacturing, engineering, defense, or another regulated environment.
- Familiarity with change management and role-based access controls.
Responsibilities
- Serve as a primary point of contact for SAP and Salesforce support, troubleshooting, and user requests.
- Administer Salesforce users, permissions, reports, dashboards, workflows, and approved configuration changes.
- Support SAP users, business processes, and configuration across relevant areas such as sales orders, procurement, inventory, and finance.
- Work with business teams to document requirements, identify process gaps, and recommend system improvements.
- Monitor and help resolve data and integration issues between Salesforce, SAP, and related applications.
- Maintain data quality, access controls, and system documentation in coordination with IT and business owners.
- Test system changes, coordinate user acceptance testing, and support releases and upgrades.
- Create reports and dashboards that provide clear, reliable information for business decisions.
- Develop user guidance and deliver training to help employees use both systems effectively.
- Coordinate with vendors, implementation partners, and internal technical teams on complex issues and projects.
Benefits
- 15 days accrued paid time off per year.
- 10 Federal holidays.
- Opportunity to join the sponsored health plan.
- Generous 401k plan with immediate vesting and a matching employer contribution.
- Employee Assistance Program.
- Flexible core working hours.
- Personal approach to training and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
