Enterprise Solutions Specialist - Remote - Bryten

Bryten • St. Petersburg, FL

4d • $65,000 - $72,000 • Remote

About The Position

At Bryten, we're more than a property management company—we're a team dedicated to creating exceptional experiences for our residents, clients, and team members. We are seeking a knowledgeable, solutions-oriented, and collaborative Enterprise Solutions Specialist to support the technology platforms that power our operations and help drive efficiency, consistency, and success across our portfolio.

Requirements

• Two or more years of experience supporting software applications within the multifamily housing or property management industry required
• Extensive knowledge of RealPage/OneSite is required, including system administration, configuration, troubleshooting, reporting, and operational workflows
• Strong working knowledge of other multifamily technology platforms, including Yardi Voyager, ResMan, and related property management applications
• Understanding of property management operations, resident accounting, and basic accounting principles with the ability to interpret resident ledgers and communicate effectively with accounting and operations teams
• Knowledge of software integrations and how applications interact within a multifamily technology ecosystem
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal, written, presentation, and facilitation skills with the ability to explain technical concepts to non-technical audiences
• Experience creating, presenting, and explaining reports to leadership, clients, owners, asset directors, and onsite teams
• Intermediate proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, Word, and PowerPoint
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
• Ability to work independently while collaborating effectively across departments and teams

Nice To Haves

• Bachelor's degree in Information Systems, Business Administration, Technology, or a related field preferred
• Experience supporting software implementations, property onboarding, system conversions, and technology rollouts preferred
• Working knowledge of SQL concepts, database structures, reporting tools, and data analysis preferred

Responsibilities

• Serving as a primary resource for property management software support, troubleshooting, and user assistance across the organization
• Primarily will be supporting RealPage/OneSite property management systems
• Providing day-to-day support for end users through the help desk and resolving software-related issues in a timely and professional manner
• Configuring, implementing, and supporting new property management system (PMS) setups from initial setup through go-live
• Acting as a liaison between Bryten teams and software vendors to coordinate issue resolution, system enhancements, and platform updates
• Assisting team members with training, system navigation, best practices, and operational support across multiple software platforms
• Collaborating with operational, accounting, and corporate teams to identify process improvements and optimize system functionality
• Troubleshooting software integrations and supporting the interaction between multiple business applications within the property management technology ecosystem
• Maintaining and supporting operational and financial reporting while assisting leadership with report development and enhancements
• Documenting system processes, workflows, support procedures, and training materials to ensure consistency and efficiency
• Supporting software implementations, acquisitions, dispositions, data conversions, and special technology projects as assigned
• Performing other duties as assigned

Benefits

• Comprehensive Medical Plans with flexible coverage options for you and your family
• Dental & Vision Insurance options to support your overall well-being
• Health Savings Account (HSA) with employer contributions
• 401(k) with Company Match to support your financial wellness
• Life & Disability Insurance options to help protect you and your loved ones
• Vacation Time that starts accruing on Day 1!
• Paid Holidays + Floating Holidays to support work-life balance
• Wellness Programs to support your mind and body
• Professional Development & Education Opportunities to support your professional growth
• And yes — even more supplemental benefits to keep you covered!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree