Enterprise Solutions Engineer - North America

ElevenLabs

4d•Remote

About The Position

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

Requirements

Passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardized and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.

Responsibilities

Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!