Client Solutions Specialist — North America

iMotions • Boston, MA

2d • Onsite

About The Position

iMotions is a Biometric Research Software Company that enables human behavior researchers to integrate cutting-edge neuroscience channels — Eye Tracking, Facial Expressions, EEG, GSR, and more — into their work. We are expanding our North America commercial team and are looking for a Client Solutions Specialist (CSS) based in Boston, Massachusetts, to drive new business across the region. This is a unique, full-cycle role. You will own your pipeline from first outreach all the way through close — building relationships, running discovery and demos, managing proposals, and bringing deals across the finish line. Outbound prospecting is a core expectation of the role, not an afterthought. This is the right opportunity for someone who wants meaningful responsibility early in their career and is ready to earn it.

Requirements

• 1–3 years of experience in a sales or business development role, ideally in a B2B software or technology environment.
• A track record of outbound prospecting and closing deals, even at an early stage, is strongly preferred.
• Comfortable owning a deal end-to-end. You can run a discovery call, deliver a demo, write a proposal, and ask for the business.
• A genuine interest in neuroscience, psychology, human behavior research, or technology. You do not need to be a scientist, but you need to be excited about the subject matter and willing to develop real expertise over time.
• Strong written and verbal English communication skills. Ability to adapt tone and approach for both academic researchers and business stakeholders — discussing experimental methodology one call, procurement and ROI the next.
• Comfortable managing a territory independently. Strong follow-through, able to prioritize across a diverse pipeline without losing momentum on any deal.
• Familiarity with CRM tools (HubSpot, Salesforce, or similar), LinkedIn Sales Navigator, and standard productivity tools. Ability to learn new software quickly.
• Bachelor's degree in Psychology, Neuroscience, Business, Marketing, Communications, or a related field.
• Willingness to travel within the North America region for conferences, customer visits, and team meetings (estimated 15–25%).
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Responsibilities

• Proactively identify, research, and reach out to prospective customers through outbound channels — email, LinkedIn, phone, and event follow-up — to build a consistent pipeline of qualified opportunities.
• Manage deals from first contact through close, including discovery, product demonstrations, proposal development, negotiation, and contract execution.
• Develop and execute a territory plan that balances outbound prospecting with timely follow-up on inbound leads, conference pipeline, and referrals.
• Engage university labs, research institutes, and faculty — understanding experimental design and methodology to position iMotions as the right research infrastructure investment.
• Sell into UX, marketing, pharma, automotive, and consumer insights teams — connecting biometric capabilities to real business outcomes and ROI.
• Run structured discovery conversations to understand customer goals, buying processes, technical requirements, and decision-making timelines.
• Deliver compelling, tailored demos of the iMotions platform, with support from our team of Product Specialists where needed.
• Maintain accurate opportunity records in the CRM (Salesforce) and provide reliable pipeline forecasts to sales leadership.
• Identify new verticals, use cases, and target accounts that represent growth opportunities. Share field intelligence with Marketing and Product Management.
• Represent iMotions at industry conferences, trade shows, and academic events in North America to generate leads and advance pipeline.
• Partner with Customer Success to ensure a smooth transition at close and set new customers up for a strong onboarding experience.

Benefits

• Medical, dental, and vision insurance with a 90% company contribution toward our standard plans.
• Four weeks of vacation, five personal days, twelve paid holidays, and sick leave.
• A 401(k) with a 100% company match on the first 5% of your salary.
• Disability and life insurance.
• Twelve weeks of fully paid parental leave, in addition to your regular PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level