Enterprise Solutions Engineer, SLED

NinjaOne

9d • Remote

About The Position

NinjaOne is seeking an autonomous Enterprise Solutions Engineer to support its expansion into the State, Local, and Education (SLED) market. This builder role will shape how the company engages complex public-sector accounts, scales technical wins, and develops enterprise pre-sales practices. The position owns the full technical sales cycle, from discovery and architecture through proof of concept and implementation, and partners with Account Executives on deal strategy and measurable customer impact.

The role also develops reusable playbooks, tools, and processes; supports technical alignment on RFPs and RFIs; collaborates with onboarding, Customer Success, Sales Leadership, and Product; and represents NinjaOne at government- and education-focused events. The position is remote from home for candidates residing in California, Oregon, or Washington and requires approximately 30% travel.

Requirements

• At least 5 years of experience in B2B SaaS pre-sales engineering, solutions architecture, or technical consulting supporting enterprise-level SLED customers.
• Technical background, such as TAM, support, or systems engineering, with practical insight into IT operations at scale in government or education environments.
• Strong communication skills and executive presence, with the ability to tailor messaging to administrators, technical staff, and agency leadership.
• Deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms in the public sector.
• Understanding of how SLED IT teams evaluate, procure, and scale solutions, including procurement processes and compliance considerations.
• High emotional intelligence, technical credibility, and a customer-first mindset.
• Adaptability and urgency, with the ability to excel in fast-paced, high-growth environments.
• Ability to embody NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, and Builders, and contribute to an environment where these values thrive.
• Proficiency in Windows environments, including registry, services, and performance troubleshooting.
• Familiarity with Linux and macOS systems and basic command-line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands-on experience with ITSM platforms and endpoint lifecycle management.
• Experience with Salesforce, Jira, Highspot, or equivalent systems.
• Ability to reside in California, Oregon, or Washington for the remote-work arrangement.
• Ability to travel approximately 30%.

Nice To Haves

• Bachelor’s degree.
• Scripting experience in PowerShell, JavaScript, and/or VBScript.
• Technical certifications such as CISSP, Security+, or cloud architecture certifications.

Responsibilities

• Own the full pre-sales technical experience for SLED and enterprise accounts, guiding prospects through evaluation, product demonstrations, architecture design, and proof-of-concept stages.
• Collaborate with Account Executives and Sales Leadership to drive public-sector growth and align technical value with agency and institutional goals.
• Partner with onboarding and Customer Success teams to accelerate time-to-value and support long-term adoption across large, distributed public environments.
• Review and align technical content within RFPs and RFIs, providing subject-matter expertise and compliance insight without owning full proposal management.
• Represent the voice of SLED customers between Sales and Product by surfacing feedback, identifying feature gaps, and influencing the product roadmap.
• Build and maintain reusable technical assets, including lab environments, demo flows, battlecards, and scripts, to support a scalable AE-to-SE model.
• Represent NinjaOne at government- and education-focused events, conferences, and customer forums.
• Contribute to the development of the Enterprise SE function as a founding team member by shaping playbooks, processes, and cross-functional alignment.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Life insurance coverage
• Unlimited PTO
• Opportunity for growth and advancement
• Flexible remote-work arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed