Enterprise Solutions Account Manager
About The Position
The Opportunity As an Enterprise Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across the CXO solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.
Requirements
- A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
- Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
- Experience developing strategies on assigned accounts to fully leverage technology solutions.
- Experience running a full sales cycle.
- Strong written and verbal communications.
- Bachelor’s degree or equivalent practical experience.
Nice To Haves
- You have led projects from conception to closure and have experience using internal resources to get things done.
- You know how to build trusted relationships with executive sponsors and end users.
Responsibilities
- Guide customers through onboarding and implementation by coordinating with delivery teams.
- Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
- Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
- Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption.
- Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
- Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
- Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment
Benefits
- comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
